Local utility companies warn customers of scams
— As part of a nationwide awareness campaign, Elkton Gas and Delmarva Power are joining with utility companies across the country to warn customers of scams and give tips on how to avoid being scammed.
The Utilities United Against Scams collaboration, which includes both companies, designated Nov. 16 as “Utilities United Against Scams Day.” The day is supported by a weeklong campaign which is focused on tactics scammers use to steal money from customers and how customers can protect themselves.
According to Elkton Gas, one popular scam involves a customer receiving an unsolicited phone call from an individual falsely claiming to be a company representative, who warns the customer that their service will be shut off if a payment is not made within a short time. Scammers also have the capability to copy a company’s Interactive Voice Response system, so when a customer calls the phone number back, it appears legitimate. Some scammers also use caller ID spoofing to replicate a company’s customer service phone number, according to the gas company.
When trying to identify scammers, some tell-tale signs are if the caller becomes angry and tells the customer they have to make the payment within an hour or the service will be disconnected; if the scammer advises the customer to purchase a prepaid card and call back to make a payment; and if the scammer asks the customer for the prepaid card’s receipt number and PIN number, Elkton Gas advises.
If a customer suspects or experiences fraud, or feels threatened during an interaction with an individual posing as a company representative, they should contact local authorities and then Elkton Gas’s customer care center at 1-866-281-6483. Those who use Delmarva should call their customer service phone number at 1-800-375-7117.
For more information, visit www.elktongas.com or www. delmarva.com/storm/ or follow them on social media.