Tru­choice FCU

As­sets: $119 mil­lion No. of Em­ploy­ees: 49 CEO: Ken­neth Acker

Credit Union Journal - - Special Report - Port­land, ME

IT’S DIF­FI­CULT TO UN­DER­STAND A PER­son’s per­spec­tive un­til you walk in their shoes. In an ef­fort to em­body this the­ory, Tru­choice Fed­eral Credit Union ini­ti­ated “Boss Swap Day” last year.

“Em­ploy­ees changed places with mem­bers of se­nior man­age­ment,” said Hu­man Re­sources Man­ager Theresa Mercier. “After th­ese dis­cus­sions, the sched­ule for the train­ing day was scrapped in fa­vor of team build­ing and a town hall round­table. Peo­ple are still talk­ing about that day.”

Along with pro­vid­ing em­ploy­ees ed­u­ca­tional choices — such as a tu­ition re­im­burse­ment pro­gram and an em­ployee schol­ar­ship pro­gram — Tru­choice FCU launched a peer recog­ni­tion pro­gram, Trus­pirit.

“Dur­ing the year peo­ple share how some­one has made a dif­fer­ence for them. Th­ese are shared with ev­ery­one so we all get to hear about the good work peo­ple are do­ing,” said Mercier. “At the end of the year, a per­son whose ac­tions have gone above and be­yond and who have been gen­er­ous in their recog­ni­tion of oth­ers is awarded the Trus­pirit Lead­er­ship Award.”

Mercier said that Tru­choice FCU’S em­ploy­ees are its “great­est as­set.” To this end, se­nior man­age­ment works hard to en­sure they fos­ter a work en­vi­ron­ment that en­cour­ages all em­ploy­ees and vol­un­teers to join in its suc­cess.

“We live and breathe our val­ues in every­thing we do and with ev­ery in­ter­ac­tion we have,” she said. “We take great care to re­tain and re­cruit peo­ple who be­lieve in peo­ple, are ac­count­able to the team, em­brace our cul­ture and value and have pas­sion to keep it alive as we grow.”

Founded 1955, Tru­choice FCU sup­ports four branches and more than 12,000 mem­bers.

Tru­choice Fed­eral Credit Union em­ploy­ees join in a pi­rate-themed team build­ing event.

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