Bio­met­rics add se­cu­rity, re­duce time log­ging in


Credit Union Journal - - Special Report - BY W.B. KING

BY IM­PLE­MENT­ING BIO­MET­RIC AU-then­ti­ca­tion palm read­ers to em­ployee work sta­tions, Hughes Fed­eral Credit Union em­ploy­ees save roughly 15 min­utes per day in lo­gin-re­lated time.

“Our staff was spend­ing a lot of time log­ging in and out of sixty-plus dif­fer­ent por­tals and ap­pli­ca­tions. This was nec­es­sary, but in­her­ently in­ef­fi­cient be­cause of all of the pass­words, pass­word re­set re­quests and lo­gin time,” said Hughes Fed­eral Credit Union Vice Pres­i­dent of In­for­ma­tion Tech­nol­ogy Rich Griesser. “We wanted to find a way to make nav­i­gat­ing our ecosys­tem less cum­ber­some for our staff with­out com­pro­mis­ing on se­cu­rity.”

The $1.1 bil­lion Tuc­son, Ariz.-based credit union turned to Brook­field, Wis.based Fiserv to help solve this is­sue. The goal was to find a suit­able bio­met­ric lo­gin so­lu­tion.


“Hughes FCU is at the fore­front of im­ple­ment­ing bio­met­rics to help their em­ploy­ees be more en­gaged and pro­duc­tive, re­sult­ing in bet­ter mem­ber ser­vice,” said Ryon Packer, se­nior vice pres­i­dent of en­ter­prise prod­uct strat­egy for Fiserv’s Credit Union So­lu­tions di­vi­sion. “Ver­i­fast al­lows Hughes em­ploy­ees quick ac­cess to all the ap­pli­ca­tions they need, while pro­vid­ing su­pe­rior se­cu­rity and re­duced IT sup­port costs.”

Griesser ex­plained that Hughes FCU adopted Fiserv’s Ver­i­fast in Au­gust 2016 and started a pi­lot pro­gram, which in­cluded a hard­ware and soft­ware setup as well as em­ployee train­ing.


“We were able to get up-and-run­ning quickly, train our staff and will soon be credit-union-wide with staff bio­met­ric au­then­ti­ca­tion,” said Griesser. who added that the scan­ner is built into the user’s mouse. “We are look­ing at im­ple­ment­ing this tech­nol­ogy for our mem­bers as well, en­abling them to ver­ify their iden­tity with­out a driver’s li­cense or other form of iden­ti­fi­ca­tion.”

Dur­ing the pi­lot phase, some lessons were learned op­er­a­tionally, but this phase of the project also al­lowed for in­ter­nal ed­u­ca­tion about the reader, said Griesser.

“You have to be thought­ful about train­ing and com­mu­ni­ca­tion when in­tro­duc­ing new tech­nol­ogy as a best prac­tice,” he said. “Be se­quen­tial and re­spon­sive to feed­back, and work to build some buzz around what you’re do­ing.”

To date, Ver­i­fast has also solved “an­cil­lary” chal­lenges, noted Griesser. Tellers and mem­ber ser­vice rep­re­sen­ta­tives, for ex­am­ple, who work at mul­ti­ple lo­ca­tions and re­quire a sep­a­rate op­er­a­tor ID are now be­ing stream­lined.

“Now, em­ploy­ees are pre­sented with a drop down list of branches they are au­tho­rized to lo­gin to rather than hav­ing to re­mem­ber sep­a­rate IDS,” said Griesser. “This min­i­mizes the chance of a rep­re­sen­ta­tive log­ging into a wrong branch and makes their work­day just a bit sim­pler.”

Hughes Fed­eral CU Man­ager Mary Bur­ruel us­ing a Ver­i­fast palm-bio­met­ric mouse to au­then­ti­cate at her desk.

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