New incidents defy efforts to end smartphone woes
Samsung Electronics seemed to have its smartphone troubles under control — until authorities had to evacuate a Southwest Airlines flight in Kentucky last week for an incident that involved a replacement phone.
The reason: Authorities said a Samsung smartphone started smoking and making “popping” noises, just moments after its owner had boarded the plane and turned it off.
Passenger Brian Green, 43, says the device was a Galaxy Note 7 he had picked up from an authorized AT&T retailer Sept. 21 as a replacement for another Note 7 phone he returned when Samsung announced a global recall a week earlier. The recall came after a series of incidents last month in which Note 7 batteries overheated or caught fire. Now the South Korean tech giant is facing more scrutiny, after earlier criticism for being slow to react and sending confusing signals in the first days of the recall.