Consumers wonder what’s next after Samsung scraps Note 7
NEW YORK >> Samsung has officially scrapped the Note 7. So what’s next for consumers?
Reports of battery fires first prompted a round of recalls followed by exchanges for what the company said were safer devices. Then Samsung was forced to junk the huge phone-bordering-on-tablet altogether after reports that the replacement phones were causing fires too. All of the major U.S. mobile carriers halted sales and trade ins.
So what’s a Note 7 owner to do? Here are some answers to common questions:
I have one of the replacement phones. Do I really need to stop using it?
Absolutely. The multiple investigations into replacement units catching fire and the fact Samsung has pulled the plug on the model should tell you something.
In addition, South Korean safety authorities said Tuesday that they may have found a new defect that may not be related to the batteries.
If you insist on using a Note 7 until obtaining a replacement, don’t plug it in at night at your bedside, and don’t give it to your kids. Use it at your own risk.
How bad have the fires been?
Social media are filled with pictures of smoldering phones. While dramatic, these occurrences are far from common. But you don’t want to become the next headline.
Michael Klering of Nicholasville, Kentucky, says his replacement Note 7 caught fire while he was sleeping last week. The fire scorched a nightstand and filled his house with smoke that he says has caused his family to suffer breathing problems.