Central Hudson warns of phone scam targeting customers
The Central Hudson Gas & Electric Corp. is alerting customers about a new scam targeting the utility’s customers.
This is the latest of many scams taking place across New York and other parts of the country, Charles A. Freni, a Central Hudson executive, said in a press release.
Freni said the company is receiving reports of customers being contacted by individuals claiming to represent the utility and claiming the customer’s service will be disconnected if they fail to make an immediate payment.
The caller then directs the customer to pay the utility bill using a prepaid card purchased at a pharmacy or convenience store and provides a telephone number for a return call, which, when reached, utilizes a rerecording of Central Hudson’s up-front message.
The company also warned of email scams requesting bill payments and personal information, as well as calls by persons claiming to represent collection agencies in an effort to obtain credit card information.
The utility said it does not requests bill payment by phone or email. Customers who get such calls are advised to hang up, call Central Hudson at (845) 452-2700 for confirmation, not call the scammer back and not click on any links in emails requesting payment.
“Customers receiving personal visits, calls or emails are warned not to provide or verify their utility account or other personal information such as credit card, Social Security or bank routing numbers,” Freni said. “If in doubt, customers should note the caller ID information, license plate or email address and report the incident to their local police department.”