State: Abuse com­plaint hot­line has im­proved

Daily Local News (West Chester, PA) - - NEWS -

HAR­RIS­BURG >> The head of Penn­syl­va­nia’s De­part­ment of Hu­man Ser­vices says his agency has im­proved the per­for­mance of a hot­line that han­dles re­ports of sus­pected child abuse.

Sec­re­tary Ted Dal­las said Thurs­day that the rate of calls to the Child Line hot­line that are aban­doned or de­flected has fallen from 43 per­cent at the start of 2015 to 2 per­cent.

Dal­las says his agency has added staff, up­graded train­ing and im­proved tech­nol­ogy so that all calls are recorded and they’re eas­ier to process.

Newspapers in English

Newspapers from USA

© PressReader. All rights reserved.