KFC man­ager: Pay it for­ward

Shan­non Kel­ley paid for a cus­tomer’s or­der, told her to go home and en­joy din­ner with her fam­ily

Daily Local News (West Chester, PA) - - LO­CAL NEWS - By Fran Maye fmaye@21st-cen­tu­ry­media.com @ken­nettpa­per on Twit­ter

It was get­ting late, so Tracy Dever-Tay­lor de­cided to stop in at the Ken­tucky Fried Chicken in Ken­nett Square to grab a quick meal for her fam­ily. With a hus­band who works three jobs, and three chil­dren, it is of­ten chal­leng­ing for her to cook up a fam­ily din­ner.

On her way home, she de­cided to stop in at Ken­tucky Fried Chicken and pick up a bucket with sides, and that would take a bur­den off her long day. She or­dered the food, which to­taled just over $25, and waited for the or­der. She pulled out her purse and looked for her credit card.

But it wasn’t there. She didn’t even have her debit card with her.

“When I re­al­ized I didn’t have a card, I told (the cashier) that I would need to can­cel the or­der,” said Tay­lor, who lives with her fam­ily off Route 842 in Unionville. “I told her I didn’t have any way to pay for it un­less they took a check. They said they don’t take checks.”

But be­fore Tay­lor could go, the cashier told her that the man­ager paid for her food. She could go home and en­joy din­ner with her fam­ily. She told Tay­lor not to worry about it, and sug­gested she give pos­i­tive feed­back on her re­ceipt.

The man­ager who paid for Tay­lor’s food, Shan­non Kel­ley, 21, of Delaware, works two jobs, but she said she prefers to see the good in peo­ple.

“I got my card out and swiped it for her,” Kel­ley said. “Maybe she pays it back to some­one else. It just feels good to help peo­ple.”

It isn’t the first time Kel­ley has helped a cus­tomer with their bill. She said while work­ing at Wawa, she paid for a cus­tomer who didn’t have enough money to pay their bill. But she said she can pick out scam­mers in an in­stant.

“I was just flab­ber­gasted,” Tay­lor said. “For me this was a treat to not come home and fig­ure out what to cook. My daugh­ter was with me in the car, and for a 6-year-old to see this (gen­eros­ity) was great.”

Tay­lor said she left pos­i­tive feed­back on her re­ceipt and turned it in, ex­plain­ing what hap­pened.

“Now I am plan­ning to see how I can pay it for­ward,” Tay­lor said. “Maybe I will find some­body in a store I can sur­prise and pay a small or large bill for them. Ev­ery­body strug­gles in some way.”

Tay­lor’s hus­band, Bill, who is the head wrestling coach at Unionville High School, was work­ing on his truck at home, when his wife ar­rived with the chicken din­ner. She said the ges­ture from the fast-food man­ager made her day.

“There re­ally are nice peo­ple in the world,” Tay­lor said.


Shan­non Kel­ley, a man­ager at the Ken­nett Square Ken­tucky Fried Chicken and Taco Bell, paid a cus­tomer’s $25 bill, telling her to pay it for­ward.

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