KFC manager: Pay it forward
Shannon Kelley paid for a customer’s order, told her to go home and enjoy dinner with her family
It was getting late, so Tracy Dever-Taylor decided to stop in at the Kentucky Fried Chicken in Kennett Square to grab a quick meal for her family. With a husband who works three jobs, and three children, it is often challenging for her to cook up a family dinner.
On her way home, she decided to stop in at Kentucky Fried Chicken and pick up a bucket with sides, and that would take a burden off her long day. She ordered the food, which totaled just over $25, and waited for the order. She pulled out her purse and looked for her credit card.
But it wasn’t there. She didn’t even have her debit card with her.
“When I realized I didn’t have a card, I told (the cashier) that I would need to cancel the order,” said Taylor, who lives with her family off Route 842 in Unionville. “I told her I didn’t have any way to pay for it unless they took a check. They said they don’t take checks.”
But before Taylor could go, the cashier told her that the manager paid for her food. She could go home and enjoy dinner with her family. She told Taylor not to worry about it, and suggested she give positive feedback on her receipt.
The manager who paid for Taylor’s food, Shannon Kelley, 21, of Delaware, works two jobs, but she said she prefers to see the good in people.
“I got my card out and swiped it for her,” Kelley said. “Maybe she pays it back to someone else. It just feels good to help people.”
It isn’t the first time Kelley has helped a customer with their bill. She said while working at Wawa, she paid for a customer who didn’t have enough money to pay their bill. But she said she can pick out scammers in an instant.
“I was just flabbergasted,” Taylor said. “For me this was a treat to not come home and figure out what to cook. My daughter was with me in the car, and for a 6-year-old to see this (generosity) was great.”
Taylor said she left positive feedback on her receipt and turned it in, explaining what happened.
“Now I am planning to see how I can pay it forward,” Taylor said. “Maybe I will find somebody in a store I can surprise and pay a small or large bill for them. Everybody struggles in some way.”
Taylor’s husband, Bill, who is the head wrestling coach at Unionville High School, was working on his truck at home, when his wife arrived with the chicken dinner. She said the gesture from the fast-food manager made her day.
“There really are nice people in the world,” Taylor said.
Shannon Kelley, a manager at the Kennett Square Kentucky Fried Chicken and Taco Bell, paid a customer’s $25 bill, telling her to pay it forward.