Credit card­holder is sad­dled with dis­pute res­o­lu­tion

Daily Local News (West Chester, PA) - - BUSINESS - By Bruce Wil­liams Smart Money

DEAR BRUCE: » Dis­cover is push­ing more work on card­hold­ers when it comes to re­solv­ing dis­putes.

I don’t have an is­sue with talk­ing to a com­pany about a dis­pute, but when that fails, I no­tify Dis­cover so they can work on it. In the past year, Dis­cover did noth­ing and let dis­putes sit on my ac­count. I later re­solved some of them my­self, at my per­sonal time and ex­pense.

Based on my read­ing of fed­eral guide­lines, Dis­cover is ob­li­gated to help in or­der to re­duce fees, fa­cil­i­tate busi­ness and pre­vent bad transactions. Dis­cover has staff and peo­ple who get paid to do this, so why are they making me do their work? -- Reader DEAR READER: » As in so many sit­u­a­tions, the re­spon­si­bil­ity is the work of the other guy. I

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