Credit cardholder is saddled with dispute resolution
DEAR BRUCE: » Discover is pushing more work on cardholders when it comes to resolving disputes.
I don’t have an issue with talking to a company about a dispute, but when that fails, I notify Discover so they can work on it. In the past year, Discover did nothing and let disputes sit on my account. I later resolved some of them myself, at my personal time and expense.
Based on my reading of federal guidelines, Discover is obligated to help in order to reduce fees, facilitate business and prevent bad transactions. Discover has staff and people who get paid to do this, so why are they making me do their work? -- Reader DEAR READER: » As in so many situations, the responsibility is the work of the other guy. I