Lo­cal com­pany saves lives with sui­cide pre­ven­tion sys­tem

Daily Times (Primos, PA) - - NEWS -

Most peo­ple call a fu­neral home af­ter a per­son passes away. How­ever, some­times that’s not the case. A lo­cal or­ga­ni­za­tion that works with fu­neral homes has in­vented a so­lu­tion that can ac­tu­ally help fu­neral di­rec­tors to save lives. ASD — An­swer­ing Ser­vice for Di­rec­tors cre­ated the Sui­cide Tele­phone Op­er­a­tor Patch (S.T.O.P) Sys­tem to seam­lessly con­nect call­ers in cri­sis with a sui­cide pre­ven­tion hot­line, en­sur­ing these in­di­vid­u­als re­ceive sup­port im­me­di­ately.

When some­one is feel­ing hope­less or alone, there is no telling who they might reach out to and, in some cases, they con­tact a fu­neral home. ASD is the lead­ing an­swer­ing ser­vice for fu­neral homes in the United States and has han­dled many of these ex­tremely sen­si­tive calls in the past. While ASD Call Spe­cial­ists are trained ex­ten­sively on how to han­dle dif­fi­cult calls, in the past op­er­a­tors have been deeply af­fected and trou­bled by con­ver­sa­tions they have had with those who stated they were con­tem­plat­ing sui­cide. ASD cre­ated the S.T.O.P Sys­tem to sup­port its staff, give fu­neral di­rec­tors added peace of mind and, most im­por­tantly, help those in dis­tress re­ceive the help they need. In the past 11 months, this so­lu­tion has helped to save six lives.

Ac­cord­ing to fu­neral di­rec­tor, James De­laney of De­laney Fu­neral Home in Walpole, MA: “ASD han­dled a call for our fu­neral home from a gen­tle­man who would have po­ten­tially taken his own life. They rerouted him over to the Sui­cide hot­line and I couldn’t have been hap­pier with the way the call was han­dled. It was ab­so­lutely spot-on per­fect. The gen­tle­man got the help he needed and he got to talk to some­one who was a knowl­edge­able re­source that helped him through the cri­sis.”

The S.T.O.P Sys­tem was de­signed by the com­pany’s tech­ni­cal team to en­sure call­ers never have to wait to re­ceive sup­port. ASD Call Spe­cial­ists can press an emer­gency but­ton on their key­board to im­me­di­ately alert a Sui­cide Hot­line when they are speak­ing to some­one in cri­sis. The call can be made with­out the ASD Call Spe­cial­ist in­ter­rupt­ing the caller or plac­ing them on hold. The hot­line op­er­a­tor will hear a record­ing alert­ing them that a dis­tressed and pos­si­bly sui­ci­dal per­son is on the line speak­ing to ASD. This alert will in­struct the hot­line op­er­a­tor to press any key to be 3-way con­nected into the call.

The fu­neral ser­vice com­mu­nity rec­og­nizes the S.T.O.P Sys­tem as a life-sav­ing so­lu­tion that can help them to bet­ter sup­port their com­mu­ni­ties. Dur­ing the Na­tional Fu­neral Di­rec­tors As­so­ci­a­tion’s In­ter­na­tional Con­ven­tion held in Bos­ton last month, ASD was hon­ored with the 2017 NFDA In­no­va­tion Award. The NFDA Con­ven­tion is the largest gath­er­ing of fu­neral di­rec­tors in the world and this award rep­re­sents the pin­na­cle of achieve­ment for a fu­neral ser­vice ven­dor. While no other com­pany has re­ceived the In­no­va­tion award more than once, ASD has now won three out of the past six years. The com­pany is well known within the fu­neral pro­fes­sion for devel­op­ing ad­vanced tele-

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