Res­i­dents rate Ohio se­nior-liv­ing cen­ters

Over half the fa­cil­i­ties in re­gion score above state av­er­age in sur­vey.

Dayton Daily News - - FRONT PAGE - By Brian Kol­lars

An es­ti­mated one in five Ohioans will be 65 or older in 2020 — a dra­matic in­crease since the turn of the cen­tury, and one that un­der­scores the im­por­tance of over­sight in se­nior liv­ing op­tions.

In a statewide sur­vey re­leased last week, nurs­ing homes and as­sisted-liv­ing fa­cil­i­ties in our nine-county re­gion fared well. More than half scored above the state av­er­age in a res­i­dent sat­is­fac­tion sur­vey that drew on the feed­back of nearly 50,000 se­niors.

Res­i­dents of se­nior-liv­ing fa­cil­i­ties an­swered 45 ques­tions in con­fi­dence in the Ohio

Depart­ment of Ag­ing sur­vey, which was con­ducted from Au­gust to De­cem­ber 2015. Their feed­back in­di­cated that fa­cil­i­ties can im­prove by build­ing stronger re­la­tion­ships be­tween staff and res­i­dents; make staff more avail­able at key times; pro­vide bet­ter food; and re­solve is­sues in a more timely man­ner.

Karl Chow of the Mi­ami Univer­sity Scripps Geron­tol­ogy Cen­ter said “sat­is­fac­tion is pretty high” among Ohio se­niors liv­ing in th­ese fa­cil­i­ties, the num­ber of which will in­crease in the com­ing years.

“The need for ser­vices like nurs­ing homes and as­sisted care is go­ing to go up,” said Chow. “Along with the needs for those ser­vices is go­ing to be a need for a way to eval­u­ate fa­cil­i­ties. That’s where the value of th­ese sur­veys comes in.”

Best, worst

The statewide av­er­age score for as­sisted-liv­ing cen­ters, or ALCs, was 91.7 (out of a pos­si­ble 100). For nurs­ing homes, the av­er­age score was 87.

Greenville is home to the re­gion’s high­est-rank­ing as­sisted-liv­ing fa­cil­ity, Vil­lage Green Health Cam­pus. Its score of 98.89 was the sev­enth-best among Ohio’s 635 sur­veyed fa­cil­i­ties.

The re­gion’s high­est-rank­ing nurs­ing home, Brethren Re­tire­ment Com­mu­nity, also is in Greenville. It scored 96.09, good for 13th in the state. Na­tional Church Res­i­dences Legacy Vil­lage in Xe­nia ranked 15th.

There are about 960 reg­is­tered nurs­ing homes in Ohio.

The low­est-scor­ing ALC in the re­gion was Ea­ton Grand Manor, which ranked No. 626 in the state. Pris­tine Se­nior Liv­ing and Post-Acute Care in Day­ton was No. 620.

The re­gion’s low­est-scor­ing nurs­ing homes were Welling­ton Manor in Hamil­ton (940th) and Res­i­dence at Kens­ing­ton Place in Middletown (938th).

Ac­cord­ing to the Depart­ment of Ag­ing, an es­ti­mated 80,000 res­i­dents re­side in the state’s nurs­ing homes.

Jean Thomp­son, ex­ec­u­tive di­rec­tor of the Ohio As­sisted Liv­ing As­so­ci­a­tion, es­ti­mated that about 35,000 Ohioans re­side in as­sisted-liv­ing cen­ters. She said the av­er­age age of their res­i­dents is be­tween 83 and 85.

Sy­camore Glen in Mi­amis­burg had a score of 97.53, good for No. 27 in the state. Oak Creek Ter­race in Ket­ter­ing was an­other well-re­garded ALC, at No. 37.

“Be­tween those ages, peo­ple are of­ten deal­ing with a lot of life dif­fi­cul­ties, so I think the fact that they replied so pos­i­tively is pretty phe­nom­e­nal,” Thomp­son said. “Peo­ple talk with their pock­et­books. When you think about the growth of as­sisted liv­ing, I would say it’s a form of longterm as­sis­tance and care that our pop­u­la­tion re­ally wants.”

Oak­wood Vil­lage had the high­est scores in both cat­e­gories among Spring­field fa­cil­i­ties. It ranked 74th in the state among nurs­ing homes and 75th among ALCs.

The ques­tions

The sur­vey, which was con­ducted by Vi­tal Re­search LLC, un­der con­tract with the state, in­cluded ques­tions about ac­tiv­i­ties, free­dom, staff per­for­mance and food. The first ques­tion was: “Do you have enough to do here?” and one of the last was: “Would you rec­om­mend this fa­cil­ity to a fam­ily mem­ber or friend?”

An­swer choices were: Yes, al­ways; yes, some­times; no, hardly ever; no, never.

“Us­ing data from this and sim­i­lar sur­veys, Ohio has de­vel­oped sev­eral qual­ity-im­prove­ment projects to help fa­cil­i­ties de­velop pro­cesses, poli­cies, ser­vices and ac­tiv­i­ties that en­hance the res­i­dent ex­pe­ri­ence,” said Bev­er­ley Laubert, the State Long-Term Care Om­buds­man.

Ohio nurs­ing homes are re­quired to par­tic­i­pate in at least one qual­ity-im­prove­ment pro­ject ev­ery two years to keep their li­censes ac­tive, ac­cord­ing to the re­port.

Mi­ami’s Scripps Geron­tol­ogy Cen­ter, which fo­cuses on ag­ing-re­lated re­search, will in May and June con­duct the state’s sat­is­fac­tion sur­vey of fam­ily mem­bers of nurs­ing-home and as­sisted-liv­ing res­i­dents.

Re­sults from that sur­vey will be avail­able in early 2017.

“(Cen­ters) can use the sur­vey in­ter­nally to im­prove the qual­ity of their fa­cil­i­ties, but the greater value they have is they ba­si­cally serve as a con­sumer guide,” Chow said. “Ohio’s pop­u­la­tion is ag­ing quickly. The con­cern is whether the state’s abil­ity to pro­vide for that pop­u­la­tion will be able to keep up.”

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