USAA Adds Citi Exec Cox

Digital Insurance - - INDUSTRY BRIEFS -

Heather Cox has been named USAA’s first chief tech­nol­ogy and dig­i­tal of­fi­cer (CTDO), a newly cre­ated po­si­tion for the for­mer head of Cit­i­group’s Citi Fin­Tech unit. Cox will re­port to CEO Stu­art Parker, lead­ing a team that in­cludes in­for­ma­tion tech­nol­ogy, dig­i­tal strat­egy & op­er­a­tions, and ex­pe­ri­ence de­sign.

“Heather’s ap­point­ment re­in­forces our ser­vice com­mit­ment in fast-mov­ing ar­eas like dig­i­tal, tech­nol­ogy and user ex­pe­ri­ence. She’s the right leader to take us where we’re go­ing,” said Parker, in a state­ment re­leased by USAA.

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