An Evolv­ing En­vi­ron­ment

Digital Insurance - - COVER STORY - By Nathan Go­lia

Ithere is a down­side to the in­creased dig­i­tal­iza­tion of the in­sur­ance in­dus­try, it’s in the pro­lif­er­a­tion of vec­tors of risk and po­ten­tial for malfea­sance with cus­tomers’ pre­cious per­sonal data. That’s the bat­tle that Lynda Fleury, chief in­for­ma­tion se­cu­rity o cer for Unum, is ght­ing ev­ery day. How­ever, the terms of en­gage­ment have changed over time, she notes, and with that come di er­ences in the ways se­cu­rity pro­fes­sion­als ap­proach their jobs and their re­la­tion­ships with the busi­ness at large.

“Com­pa­nies want to fa­cil­i­tate any­time any­where ac­cess to anything from any­one through mo­bile tech­nolo y. And with the adop­tion of cloud, we are ex­tend­ing pieces and parts of our net­work to ar­eas out­side of our con­trol,” she ex­plains.

“We have shifted from the en­forcers, to be­com­ing the trusted ad­vi­sors, ed­u­cat­ing busi­ness parters and IT ad­vis­ers on what the tech­nolo y land­scape is.”

Fleury, who be­gan her ca­reer in IT se­cu­rity in the bank­ing in­dus­try, came to Unum as an IT au­di­tor in the mid-1980s. Since then, she has been cred­ited with grow­ing Unum’s se­cu­rity or­ga­ni­za­tion from the ground up, in­creas­ing the size pro le of the team over time. To­day, Unum’s IT se­cu­rity or­ga­ni­za­tion has more than 40 pro­fes­sion­als in it.

“It all started when I took on an 18-month spe­cial project in the se­cu­rity or­ga­ni­za­tion, to help them de­velop poli­cies and pro­ce­dures around the dis­trib­uted en­vi­ron­ment,” she says. “When I started in se­cu­rity, it wasn’t con­sid­ered a pro­fes­sion like it is to­day.”

To­day, she’s in the midst of do­ing the same for Unum’s busi­ness con­ti­nu­ity and dis­as­ter re­cov­ery or­ga­ni­za­tion. Fleury is hop­ing to recre­ate her peo­ple-cen­tered ap­proach and the suc­cess she achieved by train­ing em­ploy­ees of all lev­els to be vig­i­lant in their at­ten­tive­ness to pro­tect­ing sen­si­tive cus­tomer data.

One of her re­cent projects re­volves around mak­ing in­vest­ments in ac­cess man­age­ment and look­ing to­ward the fu­ture of au­then­ti­ca­tion.

“The bad guys are getting way more so­phis­ti­cated in their so­cial en­gi­neer­ing at­tempts,” she says. “Th­ese folks are do­ing a re­ally good job at scour­ing so­cial me­dia, be­ing able to pro le key in­di­vid­u­als in an or­ga­ni­za­tion, speci cally tar­get­ing folks with spear-phish­ing emails. So it’s in­ter­est­ing to see where identity man­age­ment is go­ing to go. It’s some­thing that we’re look­ing at from a user ex­pe­ri­ence per­spec­tive.”

Though Fleury ad­mits that “there are days that I go back and wish that ev­ery­thing was con­tained in our data cen­ter,” ul­ti­mately she has made a ca­reer out of en­abling the busi­ness to do more de­spite head­winds in the en­vi­ron­ment.

“We’re try­ing to re­duce risk to a man­age­able level, con­tin­u­ing to ll the need as the se­cu­rity land­scape con­tin­ues to evolve, pro­tect­ing data and the com­pany en­vi­ron­ment from un­in­ten­tional or in­ten­tional acts,” she says.

Given the chal­lenges around data se­cu­rity’s pro le, it wasn’t easy to nd tal­ent to ll the or­ga­ni­za­tion, either. Fleury is cred­ited with putting in place strong lead­er­ship and in grow­ing the team through savvy tech­niques.

“I serve on the board of a lo­cal tech­nolo y coun­cil, work­ing with the [Chat­tanooga-area] school sys­tems on the cur­ricu­lum — there con­tin­ues to be a short­age of se­cu­rity pro­fes­sion­als — but also to help in uence young girls that it’s OK to be in tech­nolo y.”

Unum in par­tic­u­larly has done a “very good job pro­vid­ing women lead­er­ship op­por­tu­ni­ties,” Fleury says.

“[CIO Kate Miller] is our sec­ond fe­male CIO, and many of our se­nior lead­ers are women,” Fleury notes.”Though as I at­tend large events I’m still

nd­ing its pre­dom­i­nantly male, I’ve never felt that

I’ve had a barrier here at

Unum that pre­vents me from do­ing what I need to do to be suc­cess­ful.”

Lynda Fleury, Chief In­for­ma­tion Se­cu­rity Of­fi­cer, Unum

Newspapers in English

Newspapers from USA

© PressReader. All rights reserved.