SUPPORT FOR ALL USERS – REGARDLESS OF THE TYPES OR ROLES
The PAS solution you choose needs to support all insurer types or roles. That means the system also needs to support all lines of business – whether specialty, E&S and more – as each user or role can have different needs. If your PAS cannot, then it runs the risk of limiting your options for growth and expansion, whether to better service your existing market, reach new markets, or to expand your agent network.
The support for any user type – regardless of role is critical. The days of an orientation to an internal carrier processor are gone. Your PAS UX needs to be able to accommodate a range of users, customize those experiences to deliver only relevant content, provide alternate branding as needed as well as manage the complex interconnected relationships between them (e.g., retailer, MGA, Wholesale, program administrator, consumer, etc.)