Digital Insurance - - STRATEGIES -

How im­por­tant are work­flow man­age­ment tools within a Pol­icy Ad­min­is­tra­tion sys­tem? Why?

Our in­dus­try is learn­ing to meet con­sumer­driven de­mand, which calls for speed and adapt­abil­ity. Work ow en­gines can de­ter­mine what should be brought to bear to make un­der­writ­ing and pric­ing de­ci­sions us­ing the vast amount of data avail­able. Work ow and rules-based rout­ing are in­stru­men­tal for quickly send­ing ap­pli­cant and pol­i­cy­holder in­for­ma­tion to the right per­son for the right de­ci­sion at the right price.

And, since roughly 25% of the work­force is fac­ing re­tire­ment by 2018, ex­ist­ing knowl­edge bases will evap­o­rate un­less in­sur­ers au­to­mate so the new gen­er­a­tion can build on ex­ist­ing knowl­edge.

Are cloud plat­forms ma­ture and re­li­able enough to host PAS sys­tems? If so, what are the ben­e­fits of sin­gle-ten­ant ver­sus mul­ti­tenant im­ple­men­ta­tions?

Ma­jor cloud ven­dors, Mi­crosoft Azure in par­tic­u­lar, have been in­vest­ing bil­lions of dol­lars in cloud in­fra­struc­ture and are well po­si­tioned to add tremen­dous value to PAS sys­tem de­ploy­ments. The of­fer­ings of IaaS and PaaS em­power cost-ef­fec­tive in­fra­struc­ture ex­i­bil­ity and ex­ten­si­bil­ity, meeting the most strin­gent op­er­a­tional re­quire­ments of avail­abil­ity, re­cov­er­abil­ity, se­cu­rity, on-de­mand scal­a­bil­ity and per­for­mance. Fur­ther­more, be­cause the cloud is a vir­tual mul­ti­tenant plat­form in and of it­self, each client car­rier can share the cost bene ts of the cloud de­ploy­ment model and main­tain the sin­gle-ten­ant bene ts of hav­ing a uniquely con gured PAS sys­tem to meet their line of busi­ness needs.

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