Diverse opportunities, exciting experience
Kaitlyn Hockenberry is systems manager for Synergy Comp, a workers' compensation insurer based in Pennsylvania. Her duties include systems selection, implementation, training and data management. She was recognized by Mercer County, Pa.'s “40 Under 40” program as an emerging leader who has demonstrated notable leadership skills, professional success and civic commitment to her community.
Upon graduating from Thiel College in 2009 with an actuarial science and business administration degree, I was searching for a career that would encompass something different every day. I knew that I didn't want to pursue an actuarial career, but I wanted to be able to use my mathematical education along with logic and analytical thinking.
I found myself starting my career in the underwriting department at Synergy Comp Insurance Co. I was excited to just get my foot in the door to gain some experience, but over the past eight years, I have realized that I truly found what I had been searching for. From gaining experiencing as an underwriting analyst, I eventually found myself becoming more involved in the data reporting and software applications used in the company, and soon transitioned to systems management.
The insurance industry as a whole has a ton of opportunities for young women regardless of the degree they pursue. Because insurance is so broad, but yet so specific in its mission, it promotes the ability to get involved in many areas that most of the time revolve around some type of technology. Whether it is working on regulatory reporting, processing claims, or underwriting, they all involve technology at some point. Even if you don't have a technology background, like myself, you can contribute to the industry and company by leveraging your logical and analytical thinking.
Currently, my role at Synergy Comp is Systems Manager, and every day provides new and exciting experiences. The thing that attracted me to insurance was the fact that I get exposed to almost every aspect and department of the company. In my role, I have the opportunity to build a department that is crucial to our company's growth. My primary focus is automation and efficiencies, always looking for ways to improve not only what we do, but what the client experiences as well. For example, I'm currently working on implementing a new core workers' compensation software platform. CHSI's Connections software will help us automate our underwriting and accounting processes.
“What attracted me to insurance was that I get exposed to almost every aspect and department of the company. I have the opportunity to build a department that is crucial to our growth.”