Di­verse op­por­tu­ni­ties, ex­cit­ing ex­pe­ri­ence

Digital Insurance - - STRATEGIES - BY KAIT­LYN HOCK­EN­BERRY, SYN­ERGY COMP

Kait­lyn Hock­en­berry is sys­tems man­ager for Syn­ergy Comp, a work­ers' com­pen­sa­tion in­surer based in Penn­syl­va­nia. Her du­ties in­clude sys­tems se­lec­tion, im­ple­men­ta­tion, train­ing and data man­age­ment. She was rec­og­nized by Mercer County, Pa.'s “40 Un­der 40” pro­gram as an emerg­ing leader who has demon­strated notable lead­er­ship skills, pro­fes­sional suc­cess and civic com­mit­ment to her com­mu­nity.

Upon grad­u­at­ing from Thiel Col­lege in 2009 with an ac­tu­ar­ial science and busi­ness ad­min­is­tra­tion de­gree, I was search­ing for a ca­reer that would en­com­pass some­thing dif­fer­ent ev­ery day. I knew that I didn't want to pur­sue an ac­tu­ar­ial ca­reer, but I wanted to be able to use my math­e­mat­i­cal ed­u­ca­tion along with logic and an­a­lyt­i­cal think­ing.

I found my­self start­ing my ca­reer in the un­der­writ­ing depart­ment at Syn­ergy Comp In­sur­ance Co. I was ex­cited to just get my foot in the door to gain some ex­pe­ri­ence, but over the past eight years, I have re­al­ized that I truly found what I had been search­ing for. From gain­ing ex­pe­ri­enc­ing as an un­der­writ­ing an­a­lyst, I even­tu­ally found my­self be­com­ing more in­volved in the data re­port­ing and soft­ware ap­pli­ca­tions used in the com­pany, and soon tran­si­tioned to sys­tems man­age­ment.

The in­sur­ance in­dus­try as a whole has a ton of op­por­tu­ni­ties for young women re­gard­less of the de­gree they pur­sue. Be­cause in­sur­ance is so broad, but yet so spe­cific in its mis­sion, it pro­motes the abil­ity to get in­volved in many ar­eas that most of the time re­volve around some type of tech­nol­ogy. Whether it is work­ing on reg­u­la­tory re­port­ing, pro­cess­ing claims, or un­der­writ­ing, they all in­volve tech­nol­ogy at some point. Even if you don't have a tech­nol­ogy back­ground, like my­self, you can con­trib­ute to the in­dus­try and com­pany by lever­ag­ing your log­i­cal and an­a­lyt­i­cal think­ing.

Cur­rently, my role at Syn­ergy Comp is Sys­tems Man­ager, and ev­ery day pro­vides new and ex­cit­ing ex­pe­ri­ences. The thing that at­tracted me to in­sur­ance was the fact that I get ex­posed to al­most ev­ery as­pect and depart­ment of the com­pany. In my role, I have the op­por­tu­nity to build a depart­ment that is cru­cial to our com­pany's growth. My pri­mary fo­cus is au­to­ma­tion and ef­fi­cien­cies, al­ways look­ing for ways to im­prove not only what we do, but what the client ex­pe­ri­ences as well. For ex­am­ple, I'm cur­rently work­ing on im­ple­ment­ing a new core work­ers' com­pen­sa­tion soft­ware plat­form. CHSI's Con­nec­tions soft­ware will help us au­to­mate our un­der­writ­ing and ac­count­ing pro­cesses.

“What at­tracted me to in­sur­ance was that I get ex­posed to al­most ev­ery as­pect and depart­ment of the com­pany. I have the op­por­tu­nity to build a depart­ment that is cru­cial to our growth.”

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