Mo­j­gan Le­feb­vre, Lib­erty Mu­tual

Digital Insurance - - CONTENTS - By Nathan Go­lia

Through­out her ten­ure at Lib­erty Mu­tual, Mo­j­gan Le­feb­vre has worked to sup­port the pro­fes­sional de­vel­op­ment of women in the in­sur­ance and tech­nol­ogy in­dus­tries while de­liv­er­ing on in­no­va­tive projects for a car­rier with more than $10 bil­lion in pre­mium rev­enue.

In her role as SVP and CIO for Lib­erty Mu­tual In­sur­ance’s Global Spe­cialty group, Le­feb­vre con­tin­ues to trans­form the or­ga­ni­za­tion us­ing cloud tech­nol­ogy and agile tech­niques to meet the chang­ing de­mands of the com­pany’s cus­tomer base. Even in the more nu­anced, less com­modi­tized world of com­mer­cial in­sur­ance, she says ex­ter­nal com­pa­nies are iden­ti­fy­ing weak­nesses in the value chain that can be ex­ploited and re­placed by tech­nol­ogy.

“There are com­pa­nies that are purely tech and soft­ware com­pa­nies that are en­ter­ing the world of in­sur­ance, re­plac­ing the mid­dle steps and mid­dle lay­ers that are there,” she says. “If we don’t dis­rupt our­selves, we will be dis­rupted.”

Be­com­ing a more dig­i­tally fo­cused or­ga­ni­za­tion means more than sim­ply bolt­ing on so­lu­tions, Le­feb­vre con­tin­ues. The en­tire process of how soft­ware ca­pa­bil­i­ties are de­liv­ered in an in­sur­ance com­pany has to be re­formed to meet speed to mar­ket pres­sures.

“In the past, IT has been struc­tured very much around ar­eas of ex­per­tise, some­thing like the un­der­writ­ing plat­form or the claims plat­form,” she ex­plains. “It has to be­come much more holis­tic where we have to be struc­tured around soft­ware prod­ucts that ad­dress end-to-end user needs, cut­ting across dif­fer­ent ar­eas and plat­forms.”

The cloud- and ser­vice-based ar­chi­tec­ture is a ma­jor com­po­nent of that trans­for­ma­tion, Le­feb­vre ex­plains. Lib­erty uses Ama­zon Web Ser­vices and Azure, among other cloud providers, for sev­eral cru­cial en­ter­prise so­lu­tions, lever­ag­ing con­tainer tech­nolo­gies like Piv­otal Cloud Foundry and Docker to en­able con­tin­u­ous in­te­gra­tion and de­ploy­ment.

“Our newer so­lu­tions are built on a mod­ern tech­nol­ogy stack. We build mi­croser­vices that can be called upon by dif­fer­ent ap­pli­ca­tion ar­eas and are reusable,” she says. “Now de­vel­op­ers can ap­ply greater fo­cus on end user needs be­cause cloud and con­tainer­iza­tion sim­plify the in­fra­struc­ture layer.”

The mod­ern ar­chi­tec­ture has made it pos­si­ble for Lib­erty’s spe­cialty or­ga­ni­za­tion to be­gin in­cor­po­rat­ing tech­nolo­gies like ro­botic process au­to­ma­tion in un­der­writ­ing as a first step to­ward more ad­vanced AI down the road.

DIG­I­TAL’S DI­VERSE LESSONS

There is a clear line be­tween Le­feb­vre’s tech­nol­ogy in­no­va­tions and her fo­cus on gen­der col­lab­o­ra­tion within the com­pany. Women are mak­ing as many in­sur­ance buying de­ci­sions as men, she notes, but when prod­ucts and ser­vices are de­signed by only men, women’s view­points some­times get missed.

“Some tech­nol­ogy so­lu­tions have fal­tered be­cause things are be­ing de­signed by men only,” she points out, “and com­pa­nies are re­al­iz­ing that if you don’t have women in the cre­ation stage, you are miss­ing a large seg­ment of your end users.”

Work­ing to mit­i­gate these un­con­scious bi­ases has been a ma­jor part of Le­feb­vre’s ad­vo­cacy over her ca­reer, which started in health care be­fore she moved into in­sur­ance. She says the hir­ing of chief di­ver­sity and in­clu­sion of­fi­cer Dawn Fra­zier-Bohn­ert in 2013 was cru­cial in cre­at­ing a strong com­mit­ment to gen­der col­lab­o­ra­tion pro­grams, among other di­ver­sity pro­grams, across the com­pany.

“Rec­og­niz­ing the value in hav­ing a con­sis­tent plat­form and lan­guage to com­mu­ni­cate the D&I mis­sion and busi­ness case to em­ploy­ees, Dawn de­vel­oped a broader def­i­ni­tion of di­ver­sity,” Le­feb­vre says. “Di­ver­sity is not only about race, gen­der, sex­ual ori­en­ta­tion or per­spec­tive — di­ver­sity is about ‘all of us.’ This idea is wo­ven into D&I’s mis­sion and vi­sion state­ments, and is an in­te­gral part of ev­ery­thing we do.”

Mo­j­gan Le­feb­vre SVP and CIO, Global Spe­cialty, Lib­erty Mu­tual

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