Mojgan Lefebvre, Liberty Mutual
Many insurers are curious about artificial intelligence, but the technology is still in its early iterations. Lefebvre says that carriers can get started with more proven technologies, like robotic process automation, to lay the groundwork for more robust AI solutions down the road.
“You can look at machine learning as a continuum, with robotic process automation the most basic kind,” she says. “As you start to go upward in terms of sophistication, that’s more what we can consider AI; a machine that can analyze and learn like a human.”