LINDA ROUBINEK

Digital Insurance - - WOMEN IN INSURANCE LEADERSHIP -

Fa­vorite Book: The Ef­fort­less Ex­pe­ri­ence: Con­quer­ing the New Bat­tle­ground for Cus­tomer Loy­alty, by Matthew Dixon, Nick To­man and Rick

DeLisi “My team has been lever­ag­ing this book to think about im­prove­ments we can make to the ex­pe­ri­ence we of­fer our cus­tomers and agents. It’s very ap­pli­ca­ble to the jour­ney we’re on.”

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