Head of Applied Data Science, Businessolver
His innovation: SungChu and his team built Businessolver’s Sofia, the industry’s first virtual personal benefits assistant. Launched in October 2017, Sofia makes use of machine learning to provide users with important information about their benefits, including what plans they are enrolled in, how to enroll, what tasks are required of them and more.
Why it matters: Unlike many existing decision-support tools, Sofia is an AI solution that builds capabilities and knowledge over time. The program responds to the user’s emotions and learns how to elicit positive responses by adjusting the way it services a user based on their current state. Sofia’s aim is to provide real-time support to employees using Businessolver’s benefits platform, while giving HR professionals more time to handle more complex questions. Clients can use it as a standalone service, even if they don’t make use of Businessolver’s service center.