Head of Ap­plied Data Science, Busi­nes­solver

Employee Benefit News - - Strategy Session -

His in­no­va­tion: SungChu and his team built Busi­nes­solver’s Sofia, the in­dus­try’s first vir­tual per­sonal ben­e­fits as­sis­tant. Launched in Oc­to­ber 2017, Sofia makes use of ma­chine learn­ing to pro­vide users with im­por­tant in­for­ma­tion about their ben­e­fits, in­clud­ing what plans they are en­rolled in, how to en­roll, what tasks are re­quired of them and more.

Why it mat­ters: Un­like many ex­ist­ing de­ci­sion-sup­port tools, Sofia is an AI so­lu­tion that builds ca­pa­bil­i­ties and knowl­edge over time. The pro­gram re­sponds to the user’s emo­tions and learns how to elicit pos­i­tive re­sponses by ad­just­ing the way it ser­vices a user based on their cur­rent state. Sofia’s aim is to pro­vide real-time sup­port to em­ploy­ees us­ing Busi­nes­solver’s ben­e­fits plat­form, while giv­ing HR pro­fes­sion­als more time to han­dle more com­plex ques­tions. Clients can use it as a stand­alone ser­vice, even if they don’t make use of Busi­nes­solver’s ser­vice cen­ter.

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