The peo­ple at the Broad­moor

Gervois - - The Broadmoor Colorado Springs - -Pierre Ger­vois

“Ho­tels rarely let jour­nal­ists and ho­tel critics talk freely to the staff, as they might fear that poorly treated staff mem­bers talk about their work­ing con­di­tions and low wages.

We have been so im­pressed by the out­stand­ing qual­ity of ser­vice at the Broad­moor - and em­ploy­ees ob­vi­ously very well re­spected by the ho­tel man­age­ment - that we re­quested per­mis­sion to con­duct staff in­ter­views. To our sur­prise, we re­ceived per­mis­sion to talk freely to staff mem­bers. Here are the in­ter­views show­ing a shared pas­sion of all staff mem­bers for work­ing at the Broad­moor.”

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