ELLKAY

Health Data Management - - GROUP PRACTICES -

ELLKAY is a leader in build­ing creative, cloud-based so­lu­tions for ad­vanced con­nec­tiv­ity, struc­tured data ac­cess, in­ter­op­er­abil­ity and work­flow man­age­ment, al­low­ing you to con­cen­trate on high-qual­ity pa­tient care. With con­nec­tiv­ity to over 40,000 prac­tices across over 550 EHR/PM sys­tems, ELLKAY builds the data pipe­line for across the care con­tin­uum. Spe­cial­iz­ing in ex­tract­ing and con­vert­ing clin­i­cal data from vir­tu­ally any source EMR sys­tem, we are the health­care in­dus­try’s “Data Plumbers.” Ka­mal Pa­tel, Chief In­for­ma­tion Of­fi­cer, ELLKAY

What emerg­ing tech­nolo­gies hold the most po­ten­tial for the health­care in­dus­try?

In to­day’s evolv­ing health­care en­vi­ron­ment, we are ex­pe­ri­enc­ing the im­pact of an in­flux in health­care data, health sys­tems mov­ing away from legacy sys­tems and ar­chiv­ing data, and an in­crease in so­lu­tions for pa­tient in­volve­ment to­wards a value-based health­care sys­tem. Si­mul­ta­ne­ously, there are tech­no­log­i­cal ad­vances and in­no­va­tions in re­sponse to these trends. As pa­tients be­come more en­gaged in their health­care ex­pe­ri­ence, providers want the tech­nol­ogy and tools to com­mu­ni­cate with pa­tients and pro­vide the best care pos­si­ble. An in­creas­ing amount of ap­pli­ca­tions are be­ing de­vel­oped to foster that in­volve­ment, such as Rx.Health by Mount Si­nai, which treats mo­bile ap­pli­ca­tions as pre­scrip­tions for pa­tients. How­ever, with pa­tient’s in­volve­ment, health sys­tems and hos­pi­tals must now have the abil­ity to man­age the clin­i­cal data ex­change with a ro­bust com­mu­ni­ca­tion plat­form. An in­flux of data, cou­pled with man­ag­ing it from dis­parate sys­tems, ne­ces­si­tates a data in­ter­op­er­abil­ity plat­form that can move dis­crete data across all parts of the health­care net­work, en­abling in­ter­nal man­age­ment and data track­ing. The de­vel­op­ment of eco­nom­i­cal clin­i­cal data ex­change plat­forms that can em­power health sys­tems to track clin­i­cal data re­quests and re­sponses, search doc­u­ments eas­ily, val­i­date if doc­u­ments are CMS RADV com­pli­ant, and iden­tify RAF scores are all crit­i­cal for in­creased re­im­burse­ments in value-based mod­els. Cost-cut­ting tech­nolo­gies like in­ter­face en­gines are near the top of the in­no­va­tion list. In­stead of build­ing and im­ple­ment­ing new in­ter­faces each time, cloud-based in­ter­face plat­forms al­low health sys­tems and lab­o­ra­to­ries to re­use ex­ist­ing in­ter­faces. They al­low for non-tech­ni­cal re­sources to eas­ily con­fig­ure in­ter­faces us­ing drop-down lists and achieve su­per-fast de­ploy­ments – some­times within min­utes. An­other sig­nif­i­cant cost-cut­ting tech­nol­ogy is legacy sys­tems archives. As health sys­tems be­come in­creas­ingly re­liant on their EMR, they are look­ing for stream­lined ways to ac­cess the data stored in their legacy sys­tems. Ar­chive sys­tems link di­rectly to the EHR and of­fer an al­ter­na­tive to read-only data, com­ply­ing with fed­eral reg­u­la­tions and main­tain­ing con­ti­nu­ity in pa­tient care by re­tain­ing ac­cess to pa­tient data in an ac­tion­able, eco­nom­i­cal, and mean­ing­ful for­mat.

What are the chal­lenges as­so­ci­ated with strate­gi­cally im­ple­ment­ing in­no­va­tive tech­nolo­gies?

With ar­chive sys­tems, for ex­am­ple, the big­gest chal­lenge is for health sys­tems to be aware that the op­tion to shut down ex­pen­sive main­te­nance fees for their legacy sys­tems even ex­ists. Once they in­vest the ini­tial few weeks to un­der­stand the pro­cesses, op­tions, and work­flow, then ad­di­tional at­ten­tion to proper re­source al­lo­ca­tion is also im­por­tant. With the im­ple­men­ta­tion of mod­ern in­ter­face plat­forms, an ini­tial chal­lenge is un­der­stand­ing an en­tirely new con­cept and how that new tool can solve an im­me­di­ate chal­lenge. When CIOs com­mit and rec­og­nize the long-term ben­e­fit of an in­ter­face en­gine strat­egy, they can drive the shift in how their per­son­nel re­sources are used, re­ly­ing on project man­agers to ex­e­cute the strat­egy rather than lean­ing on de­vel­op­ers to cre­ate new projects all the time.

How can or­ga­ni­za­tions jus­tify in­vest­ments in new tech­nolo­gies?

Hos­pi­tals and health sys­tems in­vest­ing in new tech­nolo­gies, par­tic­u­larly some of those we have ex­plored, will ac­tu­al­ize sig­nif­i­cant sav­ings quickly. Of­ten, it is a small in­vest­ment in the short term for sub­stan­tial pos­i­tive rev­enue im­pact in the long run. In­vest­ing in ar­chive sys­tems re­duces on­go­ing costs and en­ables the re­trieval of con­sol­i­dated legacy pa­tient data stored in var­i­ous sys­tems from within their pri­mary EHR – mak­ing it easy-to-use and sim­ple. A cost ef­fec­tive clin­i­cal data ex­change plat­form pro­vides a holis­tic view of the pa­tient’s his­tory from var­i­ous sources, help­ing to de­crease du­pli­cate test­ing, im­prove the pa­tient’s ex­pe­ri­ence and en­gage­ment, and doc­u­ment for qual­ity and risk. In­ter­faces that are speedy to im­ple­ment sig­nif­i­cantly re­duce de­vel­op­ment costs, sav­ing health sys­tems the time and re­sources as­so­ci­ated with hir­ing in­ter­face de­vel­op­ers with high salaries. In less time and with faster de­ploy­ment, an in­ter­face en­gine changes the de­vel­op­ment time­frame from months to days and some­times min­utes. Tools and tech­nolo­gies like these, and oth­ers, have been de­vel­oped in re­sponse to mar­ket needs and chal­lenges. They have the po­ten­tial to not only im­prove how health­care is de­liv­ered, but also trans­form the op­er­a­tional and fi­nan­cial work­flow that will re­sult in a sig­nif­i­cant, pos­i­tive, eco­nomic im­pact.

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