Konica Minolta is an innovative global organization focused on delivering value to our customers through a comprehensive suite of solutions, including industry-leading printer technology, software solutions and healthcare IT and consulting services, yielding improved workflow efficiency, patient and provider engagement, cost reduction and enhanced security and compliance. Our solutions range from enterprise content and diagnostic image management to telehealth and healthcare analytics. Joe Cisna, MBA, MHA, CHP, Healthcare Solutions Manager, Konica Minolta
Value-based care is on its way toward becoming the dominant care delivery model in healthcare. What technologies do healthcare organizations need to implement to succeed under this emerging model?
The technologies needed to realize the shift to value-based care include interoperability and population health management. Interoperability, such as Direct Messaging, Health Information Exchanges, HL7 and APIs, allows timely patient data liquidity between disparate systems, giving providers complete patient records at point of care for more informed decisions. A complete patient story includes clinical, financial and social determinant data (both structured and unstructured). With complete patient data, Population Health Management solutions will leverage predictive analytics, NLP and ML to increase risk stratification accuracy, improve quality, measure outcome, and deliver comprehensive yet personalized care management.
Improved patient engagement is imperative for healthcare organizations. How do you envision healthcare organizations using smart devices and other consumerfacing tools to more fully engage patients in their care?
As providers explore the quiet revolution of digital healthcare, they are realizing that smart devices are vital for a connected, digital healthcare organization to provide the best patient care available. Smart devices and consumer facing tools empower patients to take greater ownership of their healthcare . For example, implantable metabolic devices measuring glucose levels for diabetic patients and mobile apps for more effective patient portal access and engagement could play a big role and change the way providers interact with patients. The best patient engagement tools connect people in nonintrusive ways and can easily adapt to natural thought processes and behavior.
Staffing has emerged as a major challenge for healthcare. What staffing strategies can healthcare organizations adopt that will enable them to fully leverage technology innovations?
With the rapid pace of innovation, cybersecurity risks, and complex regulatory environments, healthcare organizations must implement strategies to maximize process efficiency. Workflow automation, utilizing content management systems and more esoteric technologies like mobile video robots can dramatically improve efficiency and allow staff to focus on patients. Challenging areas like cybersecurity can be improved by partnering with a managed security services provider. Healthcare organizations need a technology partner who knows the organization’s culture and business needs and offer needed solutions and services. This eliminates the need for hiring resources to maintain a 24X7 service, but compliments the internal resources with external teams who offer expertise and knowledge, and assist with the implementation.
Artificial intelligence is having a significant impact on how businesses and consumers use technology. How can healthcare organizations best leverage AI technologies?
As healthcare organizations gather large quantities of data through interoperable exchange from multiple and often disparate datasets, the efficient processing, analysis and utilization of that data for patient care becomes critical. AI technology has the potential to leverage machine learning capabilities enabling accurate and real-time decision making, improving overall operating efficiency and reducing unnecessary costs. With AI, health systems can reduce the costs of treatments and optimize their organization’s processes. Through innovative approaches like smart assistants, computercontrolled or robotic therapeutic systems which integrate into streamlined clinical workflow, AI can improve healthcare delivery and patient experience, care plan adherence, outcomes and reduce costs.
Data security remains an ongoing challenge for healthcare organizations. What technologies can healthcare organizations use to better protect data?
Safeguarding patient data is the top priority for any healthcare organization. Also, healthcare organizations must be compliant with extensive regulations (HIPAA, HITECH, etc.). Securing PHI and guarding against ransomware are just two cybersecurity concerns to address. The growing use of connected devices to treat patients also significantly increases the risk. The key is to make sure technology is being used to constantly monitor the networks against vulnerabilities at various levels (external, internal and wireless). Proactively monitoring the networks and, if a breach occurs, having a capability to isolate the systems and address the breach is vital.