Psy­che Sys­tems Inc.

Health Data Management - - GROUP PRACTICES -

Psy­che Sys­tems Cor­po­ra­tion is a pri­vate, profit-driven soft­ware com­pany fo­cused ex­clu­sively on lab­o­ra­tory in­for­ma­tion soft­ware for hos­pi­tals, clin­ics, ref­er­ence and pri­vate labs since 1976. This fo­cus on serv­ing our core cus­tomer base en­ables Psy­che to main­tain strong cus­tomer loy­alty while de­liv­er­ing high qual­ity prod­ucts and ser­vices at a com­pet­i­tive price. Psy­che Sys­tems' best-of-breed prod­ucts de­signed to meet the spe­cific needs of anatomic pathol­ogy, cy­tol­ogy, his­tol­ogy, der­matopathol­ogy, GI, clin­i­cal, tox­i­col­ogy, mi­cro­bi­ol­ogy and molec­u­lar lab­o­ra­to­ries. Lisa-Jean Clif­ford, Chief Ex­ec­u­tive Of­fi­cer, Psy­che Sys­tems Inc.

What emerg­ing tech­nolo­gies hold the most po­ten­tial for the health­care in­dus­try?

Telemedicine, in­ter­op­er­abil­ity and IoT are the emerg­ing tech­nolo­gies that hold the most long-term po­ten­tial for pro­vid­ing a plat­form for con­tin­ued tech­no­log­i­cal de­vel­op­ment and ex­pan­sion in the health­care in­dus­try.

What are the chal­lenges as­so­ci­ated with strate­gi­cally im­ple­ment­ing in­no­va­tive tech­nolo­gies?

The big­gest chal­lenge is un­der­stand­ing the new tech­nol­ogy along with the po­ten­tial and prac­ti­cal uses of it. Once you have the knowl­edge - and a com­fort with it – you can cre­ate a strate­gic vi­sion. You will need a short-term vi­sion to test your the­ory and di­rec­tion and a longer term vi­sion to build to­wards which will al­low you to re­al­ize max­i­mum po­ten­tial. An­other com­mon chal­lenge is build­ing con­sen­sus within your or­ga­ni­za­tion. Get­ting oth­ers on board with your vi­sion and in some cases that in­cludes the ne­ces­sity of ed­u­cat­ing them on the po­ten­tial of the new tech­nolo­gies. There is al­ways the bud­get pro­cure­ment is­sue. With a well vet­ted vi­sion and ar­tic­u­late plan, the bud­get process should be fairly sim­ple.

How can in­no­va­tive tech­nolo­gies help health­care or­ga­ni­za­tions achieve the cov­eted triple aim?

The di­rec­tion the en­tire health­care in­dus­try is mov­ing in is to­ward the triple aim. It will be nec­es­sary to in­cor­po­rate in­no­va­tive and new tech­nolo­gies to even imag­ine the achieve­ment of the triple aim. You must con­sider the need for in­ter­op­er­abil­ity, pop­u­la­tion buy-in for their par­tic­i­pa­tion and us­age, and the health­care en­ti­ties IT in­fra­struc­ture needs. All of this is nec­es­sary to un­der­stand the puz­zle and how the pieces need to com­mu­ni­cate in what I am now calling a full-di­rec­tional fash­ion. In­ter­faces are only built to be uni­di­rec­tional and bidi­rec­tional. What I am re­fer­ring to is in­ter­op­er­abil­ity–it is full cir­cle com­mu­ni­ca­tion of data be­tween mul­ti­ple par­ties, in­clud­ing ap­pli­ca­tions and IT mid­dle­ware.

What are the best prac­tices as­so­ci­ated with a suc­cess­ful new tech­nol­ogy im­ple­men­ta­tion?

Proac­tive com­mu­ni­ca­tion and a solid im­ple­men­ta­tion plan are the keys to any suc­cess­ful im­ple­men­ta­tion. You need to un­der­stand the strat­egy and ob­jec­tive, the time­frame and to have the right peo­ple on the team. Ev­ery­one must be clear on the out­come you are all tar­get­ing and the steps nec­es­sary to get there. Each team mem­ber must be clear on their role and what is con­sid­ered suc­cess­ful completion of their role in the over­all plan. Reg­u­lar com­mu­ni­ca­tion be­tween all par­ties is nec­es­sary and in­ter­de­pen­den­cies must be clearly high­lighted. Team mem­bers who are able to help each other in cov­er­ing key ar­eas of knowl­edge and skill are ex­tremely help­ful. Test­ing, test­ing and more test­ing. Be pre­pared with a test plan for ev­ery sce­nario or use of the ap­pli­ca­tions and tech­nol­ogy and be ready to ad­just if nec­es­sary. Un­der­stand what con­sti­tutes a suc­cess­ful launch. Do not drop the project once it is ‘live’. Au­dit and re­vise if nec­es­sary so that ad­vances in the in­dus­try aren’t lost be­cause your im­ple­men­ta­tion be­came stale. Up­date and re­work your work­flows if nec­es­sary to con­tinue to ex­pand on the po­ten­tial uses and take ad­van­tage of new direc­tions that your tech­nol­ogy plat­form can move in.

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