LIE NO. 9
Conflicts occur everywhere in our everyday lives— and are especially commonplace in the workplace. They are believed to cost businesses money and cause demotivation. That’s reason enough for many companies to curb conflict as quickly as possible. Conflict managers might be consulted and de-escalation strategies utilized. But, does conflict actually harm motivation? Not necessarily. In fact, conflict can actually drive employees to perform better. But it has to be the “right” type of conflict: Psychologists distinguish between “relationship conflict” and “task conflict.” In relationship conflicts, the motivation curve drops very rapidly in people who do not get along with each other due to personality clashes. On the other hand, task conflicts, such as disagreements about how and why a plan should be implement, can lead to an increase in motivation among employees. Studies show that conflict and discussions encourage members of a team to deliberate more thoroughly. They can truly weigh the alternatives rather than push for a hasty agreement.