BECAUSE CUSTOMERS DECIDE YOUR FUTURE AFTER ALL
During the early days of Apple Inc.’s launch, the company used to carry out its task in a garage, which belonged to the tech genius who revolutionized the world - Steve Jobs. Now this is a common fact, which most of the individuals who share a keen interest in Apple legacy are well-aware of, but what they aren’t aware is that all customer calls were answered by the founders, Jobs and Steve Wozniak, his business partner. Answering the customer calls was a practice that Jobs continued for the rest of his life. Jobs believed in pouring a wholesome amount of resource into Apple’s customer service.
Investment in customer service is very crucial. For individual companies, such investment ensures fidelity among the customer base, and it’s a significant tool in luring new customers. The basic element in this investment to create happy customers is investing in customer training during the initial stage. No matter what the industry is, if all companies start investing in customer service, it’ll drive an economic growth. Always remember, customer service is an important element for boosting customer experience.
The high-profile CEO, Steve Jobs, used to involve himself in almost every detail in the business of Apple. The cofounder of the tech behemoth was involved even in the basic inquiries requested on customer services. Ensuring a great customer service experience is a big deal for business owners. Individuals are more likely to purchase from a competitive brand with a reputation for its outstanding customer service.