Here are some use­ful sug­ges­tions for pre­vent­ing charge­backs:

ISO & Agent - - HIGH RISK MERCHANT -

1. Pro­vide cus­tomers with all pos­si­ble con­tact in­for­ma­tion and good cus­tomer ser­vice. 2. Cus­tomers should agree to re­turn and ship­ping poli­cies with each trans­ac­tion. 3. Ver­ify cus­tomer billing ad­dress, pay­ment card se­cu­rity code, and card-is­su­ing bank 4. Send con­fir­ma­tion e-mails to your cus­tomer. 5. When ship­ping ad­dresses do not match billing ad­dresses, con­firm cus­tomer de­tails. 6. Dis­play your com­pany name and trans­ac­tion de­scrip­tion on billing state­ments.

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