Wells Fargo struggles to make amends to customers

Wells Fargo has made missteps in its efforts to make amends to customers who were forced to buy unneeded auto insurance.

Bank spokeswoman Catherine Pulley said 38,000 customers received a letter they did not need and that contained no refund. She said the error was because of a coding mistake caught by the vendor responsible for the communications.

The mistake was first reported Sunday by the Wall Street Journal, which detailed a series of struggles in Wells Fargo’s attempts to make things right with customers affected by past sales and lending misconduct.