Travails at LAX
The last line in Jean Rosenfeld’s March 29 letter headlined “Wheelchair difficulties” says it all: “Disabled travel is inherently still unequal.”
My wife and I experienced this at LAX recently arriving home from a trip to Peru.
The people helping the eight disabled passengers and their companions were dedicated and efficient as they greeted us at the plane door with wheelchairs. The companions had to tote the carry-on bags to a point where the way was blocked by two electric carts. The employees operating those carts were abrupt. The carts were loaded with the disabled passengers, and off we went again, along passages, on elevators, toward an area where, in the distance, one could see signs pointing toward the next steps in the re-entry process.
The carts were too big to proceed, so the disabled people were ordered to disembark and wait for more wheelchairs. Finally, one chair was wheeled out and a person who had completed the customs and immigration forms was taken first. Ten minutes later, another chair showed up, and we were lucky enough to get it.
One hour and 20 minutes later, we got to the luggage carousel, where the only bags left were those of the disabled passengers.
Whoever is responsible for this process should be made aware of the unwelcoming attitude and frustration inflicted upon travelers. P G