Hotel spa’s rules steam customer
I just read the article “Nasty Surprise on Hotel Bills” by Josh Noel [More for Your Money, June 21]. I couldn’t help but think about an experience I just had at an on-site spa in a hotel where I was staying. Two of their policies are so irritating that after visiting this site for the last 20 years I won’t be doing so again.
The first: If you need to cancel an appointment inside of 24 hours before the appointment, you pay for the full service anyway. Second, you have no say in the gratuity amount. It’s a mandatory 20% added to the bill regardless of the level of service received. I would prefer to determine the tip amount without being told.
Overall, a very poor experience at what is touted as a luxury hotel chain. SUZANNE RAMOS