Ho­tel spa’s rules steam cus­tomer

Los Angeles Times - - TRAVEL -

I just read the ar­ti­cle “Nasty Sur­prise on Ho­tel Bills” by Josh Noel [More for Your Money, June 21]. I couldn’t help but think about an ex­pe­ri­ence I just had at an on-site spa in a ho­tel where I was stay­ing. Two of their poli­cies are so ir­ri­tat­ing that af­ter vis­it­ing this site for the last 20 years I won’t be do­ing so again.

The first: If you need to can­cel an ap­point­ment in­side of 24 hours be­fore the ap­point­ment, you pay for the full ser­vice any­way. Sec­ond, you have no say in the gra­tu­ity amount. It’s a manda­tory 20% added to the bill re­gard­less of the level of ser­vice re­ceived. I would pre­fer to de­ter­mine the tip amount with­out be­ing told.

Over­all, a very poor ex­pe­ri­ence at what is touted as a lux­ury ho­tel chain. SUZANNE RAMOS


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