Bridal re­tailer won’t fill or­ders

Los Angeles Times - - BUSINESS BEAT - By Alex Schif­fer Schif­fer writes for the Wash­ing­ton Post.

Bridal re­tailer Al­fred An­gelo broke its si­lence Thurs­day, telling cus­tomers world­wide that they won’t be re­ceiv­ing the wed­ding dresses, brides­maid dresses and ac­ces­sories they or­dered.

It was the com­pany’s first an­nounce­ment since fil­ing for Chap­ter 7 bank­ruptcy pro­tec­tion last month to liq­ui­date its hold­ings.

In a state­ment on the com­pany’s website, the trustee for the firm said it would be un­able to ful­fill re­main­ing cus­tomer or­ders. “The Chap­ter 7 Trustee greatly re­grets the up­set that Al­fred An­gelo’s July 14th bank­ruptcy fil­ing has caused its cus­tomers,” the state­ment said. “To the ex­tent any order has not been fully de­liv­ered to a cus­tomer, it shall have to re­main un­filled.”

Cus­tomers who think the com­pany owes them money should sub­mit a form that is avail­able on­line, it said.

The an­nounce­ment was the first pub­lic state­ment by the bridal chain since it abruptly closed all its stores July 13, send­ing brides into a panic dur­ing the tra­di­tion­ally busy sum­mer sea­son. At the time, com­pany em­ploy­ees said they were given no warn­ing of the stores’ im­pend­ing clo­sure. They were told that morn­ing their stores would close for good at the end of the busi­ness day. Man­agers were in­structed to re­turn their keys af­ter clos­ing time.

Em­ploy­ees en­cour­aged cus­tomers to call the com­pany’s cus­tomer ser­vice line, which went to voice­mail when the Wash­ing­ton Post tried it at the time.

Com­peti­tors have cap­i­tal­ized on Al­fred An­gelo’s clo­sure, offering deals to wed­ding par­ties who had or­dered from Al­fred An­gelo but not re­ceived the goods.

Based in Del­ray Beach, Fla., Al­fred An­gelo op­er­ated at least 60 lo­ca­tions in the U.S., Canada, Europe and Ja­pan, in­clud­ing sev­eral stores in South­ern California. Its dresses were placed with 1,400 re­tail­ers world­wide.

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