An In­side Look at the World of a Concierge

LuxeGetaways - - Feature - BY DA­MON M. BANKS

WHY GUESTS SHOULD CON­SULT THEIR CONCIERGE?

• First­hand knowl­edge and ex­pe­ri­ence

of the city, and its o er­ings.

• Con­nec­tions with restau­rants, box of­fices and other ex­cur­sions – Concierges o en have the abil­i­ties to lo­cate tick­ets to sold-out shows or get a reser­va­tion for booked restau­rants.

• Quick-think­ing and prob­lem-solv­ing skills – lost lug­gage? Tick­ets to a sold out con­cert? No prob­lem.

• Spe­cial­iza­tion of ser­vice.

HOW DOES THE CONCIERGE

DE­CIDE WHAT TO REC­OM­MEND TO GUESTS?

Per­sonal Ex­pe­ri­ence

The Concierge makes rec­om­men­da­tions based on per­sonal ex­pe­ri­ences and con­nec­tions. Most Concierges have done their re­search, and will not sug­gest an ac­tiv­ity that does not meet his or her stan­dards of

sat­is­fac­tion.

Ask Ques­tions

The Concierge will make it a pri­or­ity

to un­der­stand the guests’ pref­er­ences, in­ter­ests, bud­get, sched­ule and any other spe­cial re­quests to en­sure the sug­gested

ac­tiv­ity fits the bill.

Mon­i­tor For Trends

With the rise of tech­nol­ogy, guests are al­ways look­ing for the next “cool” ex­pe­ri­ence to share on so­cial me­dia.

WHAT ARE THE TRENDING EX­PE­RI­ENCE RE­QUESTS?

• Mi­cro-brew­eries and lo­cal winer­ies

• Fit­ness rec­om­men­da­tions

• Healthy din­ing op­tions

• Lo­cal ex­pe­ri­ences

• Day Trips

The life of a Concierge is one lled with dis­cov­er­ing new and in­ven­tive ways to ex­ceed guests’ re­quests, and their ex­pec­ta­tions. It is more than sim­ply mak­ing dinner reser­va­tions for the savvy guests who choose to take ad­van­tage of the Concierge’s knowl­edge of the des­ti­na­tion, and their per­sonal con­nec­tions. I was able to get to know sev­eral of the Concierges within the Hil­ton World­wide fam­ily of prop­er­ties, and they shared in­sight into this ever-evolv­ing role within the ho­tels. I cer­tainly know that I have ex­pe­ri­enced a num­ber of run-ins with Concierges at lux­ury ho­tels who sim­ply should not be Concierges, and only know how to do web searches to nd re­sults to ques­tions. How­ever, in many cases in­ter­na­tion­ally, the well-trained Concierges can be ab­so­lutely price­less when look­ing for that ex­clu­sive lo­cal­ized ex­pe­ri­ence.

As a brand, Hil­ton World­wide has con­tin­ued to grow in its al­most 100-year his­tory, and now in­cludes 13 world-class brands com­prised of 4,660 ho­tels, re­sorts and time­share prop­er­ties with more than 765,000 rooms in over 100 coun­tries. Hil­ton’s Concierges pride them­selves on be­ing the best of the best, but many guests sim­ply are still not aware of their ca­pa­bil­i­ties – or in many cases, as­sume it is eas­ier to sim­ply utilize what they can nd on the In­ter­net. A Concierge is more than a lug­gage- nd­ing, re­serv ation mak­ing guru – although, they are well versed in each – he or she is an ex­pert for the city in which they re­side, mak­ing them your per­sonal in-house travel agent. e only thing you must do is to take ad­van­tage of their ex­per­tise. When look­ing to im­press some­one spe­cial, or en­ter­tain a fam­ily or group while trav­el­ing, the Concierge can quickly be­come your best friend.

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