5 COM­MON MIS­CON­CEP­TIONS GUESTS HAVE ABOUT HO­TEL CONCIERGES:

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1. e Concierge only pro­vides gen­eral in­for­ma­tion. In fact, the Concierge aims to pro­vide tai­lor-made rec­om­men­da­tions based on the guests’ pref­er­ences. (Markus Dobritzhofer, Rome Cava­lieri)

2. Concierges only serve elite guests. e Concierge is there to as­sist any­one stay­ing at the ho­tel with the goal of mak­ing the seem­ingly im­pos­si­ble, pos­si­ble. (Joe Mack Treas, Hil­ton Nashville Down­town)

3. e In­ter­net has more in­for­ma­tion than the ho­tel Concierge. While it is true that a guest can nd most facts about des­ti­na­tions on­line, the ho­tel Concierge knows the city rst­hand, and can give in­for­ma­tion and in­sights not found on the In­ter­net. (Jer­ald Aguilar, Hil­ton Amer­i­cas-Houston)

4. e Concierge only pro­vides ex­pen­sive sug­ges­tions from venues that pro­vide com­mis­sion. Sug­ges­tions are not based on com­mis­sions – they are tai­lored to t the sched­ules, bud­gets and pref­er­ences of in­di­vid­ual guests. e Concierge sug­gests ac­tiv­i­ties that will leave the guest with mem­o­ries. Hil­ton prides it­self on Hil­ton-em­ployed Concierges, who are loyal to the guests, and not a third-party. ( amirys Saraiva, Hil­ton Barra)

The Concierge can quickly be­come your

best friend.

5. Concierges can­not book and plan trip itin­er­ar­ies. Concierges have be­come tour guides with bene ts – they know the ins and outs of the city they re­side, and have the con­nec­tions and ca­pa­bil­i­ties to plan an en­tire itin­er­ary from a day trip to a week­end get­away. (Dina Teri­itahi, Hil­ton Moorea La­goon Re­sort & Spa)

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