LuxeGetaways - - Feature -

Wal­dorf As­to­ria Shang­hai on the Bund,

by Hil­ton World­wide

Q: How did you come to be the Concierge at the prop­erty?

A: I joined the Concierge Team a er grad­u­at­ing from school. My Concierge work­ing ex­pe­ri­ence started with a role as Door­man, which helped me to gain in­for­ma­tion about the city. I then be­came an Air­port Rep­re­sen­ta­tive & Bell­man. When I joined Wal­dorf As­to­ria Shang­hai as Bell Cap­tain, I used my pre­vi­ous work­ing ex­pe­ri­ence to build and train the Concierge Team. I also be­came a “Les Clefs d’Or” mem­ber in 2012.

Q: What “ex­pe­ri­ences” are your fa­vorites to cre­ate when fam­i­lies are look­ing for some­thing spe­cial while stay­ing at the prop­erty?

A: On one oc­ca­sion, a fam­ily from abroad wanted to visit the Ori­en­tal Pearl TV Tower, but they only had a few hours le be­fore catch­ing their ight. When they ar­rived to the Ori­en­tal Pearl TV tower they were met with a long queue and a wait­ing time of ap­prox­i­mately three hours. e child was very dis­ap­pointed. As I knew the guests quite well, they called my per­sonal mo­bile phone to ask for help. Although I was o on that day, I took a taxi to the Ori­en­tal Pearl TV tower, while call­ing a friend of mine who worked there. I met them at the queue and ex­plained that I al­ready made con­tact with my friend, but I was not sure if he could help. A er work­ing to­gether with my friend, we ar­ranged VIP passes for them and they were very happy, even though they had to pay over dou­ble the price.

e fam­ily thanked me for the as­sis­tance, they took a pic­ture with me and I wished them farewell un­der the Ori­en­tal Pearl TV tower.

e guests also le a “thank you” le er to me and promised to stay with us again once back in Shang­hai.

Q: For cou­ples look­ing for a unique way to ex­pe­ri­ence the prop­erty and des­ti­na­tion, what would you sug­gest?

A: Our mod­ern French res­tau­rant “Pel­ham’s” pro­vides high qual­ity din­ing ex­pe­ri­ences. e Wal­dorf Lux­ury River Suite has a great view of the Bund that can be en­joyed from the bed. House­keep­ing can ar­range beau­ti­ful ow­ers for cou­ples in ei­ther the room, or one of the restau­rants. We at Concierge could also as­sist in or­ga­niz­ing spe­cial ar­range­ments ac­cord­ing to the cou­ple’s pref­er­ences. For our guests to en­joy a unique ex­pe­ri­ence, it is the co­or­di­nated e ort and pas­sion of the en­tire team at Wal­dorf As­to­ria Shang­hai, not just one per­son or de­part­ment. True Wal­dorf Ser­vice.

Pho­tog­ra­phy Cour­tesy Hil­ton World­wide

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