CONCIERGE PROFILE: CONCIERGE LEO WANG
Waldorf Astoria Shanghai on the Bund,
by Hilton Worldwide
Q: How did you come to be the Concierge at the property?
A: I joined the Concierge Team a er graduating from school. My Concierge working experience started with a role as Doorman, which helped me to gain information about the city. I then became an Airport Representative & Bellman. When I joined Waldorf Astoria Shanghai as Bell Captain, I used my previous working experience to build and train the Concierge Team. I also became a “Les Clefs d’Or” member in 2012.
Q: What “experiences” are your favorites to create when families are looking for something special while staying at the property?
A: On one occasion, a family from abroad wanted to visit the Oriental Pearl TV Tower, but they only had a few hours le before catching their ight. When they arrived to the Oriental Pearl TV tower they were met with a long queue and a waiting time of approximately three hours. e child was very disappointed. As I knew the guests quite well, they called my personal mobile phone to ask for help. Although I was o on that day, I took a taxi to the Oriental Pearl TV tower, while calling a friend of mine who worked there. I met them at the queue and explained that I already made contact with my friend, but I was not sure if he could help. A er working together with my friend, we arranged VIP passes for them and they were very happy, even though they had to pay over double the price.
e family thanked me for the assistance, they took a picture with me and I wished them farewell under the Oriental Pearl TV tower.
e guests also le a “thank you” le er to me and promised to stay with us again once back in Shanghai.
Q: For couples looking for a unique way to experience the property and destination, what would you suggest?
A: Our modern French restaurant “Pelham’s” provides high quality dining experiences. e Waldorf Luxury River Suite has a great view of the Bund that can be enjoyed from the bed. Housekeeping can arrange beautiful owers for couples in either the room, or one of the restaurants. We at Concierge could also assist in organizing special arrangements according to the couple’s preferences. For our guests to enjoy a unique experience, it is the coordinated e ort and passion of the entire team at Waldorf Astoria Shanghai, not just one person or department. True Waldorf Service.
Photography Courtesy Hilton Worldwide