13-inch Mac­book Pro bat­tery re­place­ment pro­gram FAQ

Here’s how to get your bat­tery re­placed.

Macworld (USA) - - Contents - BY MICHAEL SI­MON

It’s been a rough year for Ap­ple’s bat­ter­ies. Af­ter an­nounc­ing a pro­gram to re­place bat­ter­ies in the iphone 6 and 7 ear­lier this year ( go.mac­world.com/67bt), Ap­ple has now launched a pro­gram to swap them out in the 13-inch non–touch Bar Mac­book Pro ( go.mac­world.com/ntbr; af­fec­tion­ately known as the “Mac­book Pro ESC” due to the pres­ence of ac­tual func­tion keys). So if you have a lap­top that’s been

dy­ing out mid-way through your day or just no­ticed some per­for­mance odd­i­ties, you might be able to get your bat­tery re­placed with a new one. Here’s ev­ery­thing you need to know about the new pro­gram:

WHAT’S THE REA­SON FOR THE PRO­GRAM?

Ap­ple has said that a com­po­nent in­side “a lim­ited num­ber” of 13-inch Mac­book Pro ( go.mac­world.com/13mp) units could fail, “caus­ing the built-in bat­tery to ex­pand.” Ap­ple did not spec­ify which com­po­nent was faulty or how it af­fects the bat­tery.

THAT SOUNDS BAD. IS MY LAP­TOP AT RISK?

Nope. While ex­pand­ing bat­ter­ies gen­er­ally pose of risk of fire or ex­plo­sion, Ap­ple as­sures that this isn’t a safety is­sue.

WHAT MODELS ARE IN­CLUDED?

A pretty small amount ac­tu­ally. First, only non–touch Bar models man­u­fac­tured be­tween Oc­to­ber 2016 and Oc­to­ber 2017 are af­fected. And among that group, only some of the units man­u­fac­tured dur­ing that time are af­fected by the is­sue.

HOW DO I KNOW IF MY MAC­BOOK IS EL­I­GI­BLE?

You can check your se­rial num­ber on Ap­ple’s site at go.mac­world.com/ntbr.

HOW DO I FIND MY SE­RIAL NUM­BER?

Click on the Ap­ple logo at the top left of your lap­top’s menu bar and go to About This Mac. You’ll see your se­rial num­ber in the win­dow that ap­pears. From there, you can copy it and paste it into the search bar on the sup­port page.

OK, MY MAC­BOOK IS ONE OF THE AF­FECTED UNITS. NOW WHAT?

You’ll need to take it in for re­pair in one of three ways:

> Make an ap­point­ment at an Ap­ple Store.

> Make an ap­point­ment at an Ap­ple Au­tho­rized Ser­vice Provider. You can find a list of ser­vice providers in your area on Ap­ple’s sup­port site ( go. mac­world.com/ctap).

> Mail your Mac­book to the Ap­ple Re­pair Cen­ter.

As al­ways, make sure to back up your data ( go.mac­world.com/gdbu) be­fore send­ing your Mac­book in for re­pairs.

HOW LONG WILL IT TAKE?

Since the pro­gram is lim­ited, wait times shouldn’t be nearly as long as they are with some iphone 6 models. Ap­ple es­ti­mates ser­vice time is 3 to 5 days, though it could be longer de­pend­ing on the avail­abil­ity of bat­ter­ies.

HOW MUCH WILL IT COST?

Noth­ing. How­ever, Ap­ple notes that if there is prior dam­age to your Mac­book that “im­pairs the re­place­ment of the bat­tery,” the ser­vice tech­ni­cian may need to fix that prob­lem first, re­sult­ing in a pos­si­ble charge.

WILL MY WAR­RANTY BE EX­TENDED?

Un­for­tu­nately, no.

HOW MUCH TIME DO I HAVE TO GET IT FIXED?

Ap­ple hasn’t put a spe­cific ex­pi­ra­tion date on the pro­gram, but it does say that the pro­gram cov­ers af­fected Mac­book Pro models for five years af­ter the first re­tail sale of the unit. So that means Ap­ple will re­place bat­ter­ies un­til some­time in 2022. ■

You can find your Mac­book Pro’s se­rial num­ber in the About This Mac di­a­log box. Don’t worry, yours will be leg­i­ble.

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