Equifax pulls cus­tomer ser­vice page over mal­ware

Manteca Bulletin - - Dollars & Sense -

NEW YORK (AP) — Equifax said Thurs­day that problems with an on­line cus­tomer help page were caused by a vendor’s soft­ware code and not by a cy­ber­at­tack on its sys­tems.

The com­pany ear­lier said it had dis­abled its credit re­port as­sis­tance page af­ter re­ports that an­other part of its web­site had been hacked.

Equifax Inc. is deal­ing with the af­ter­math of hack­ers break­ing into its sys­tem ear­lier this year that ex­posed the per­sonal in­for­ma­tion of 145.5 mil­lion Amer­i­cans. The com­pany is now un­der mul­ti­ple state and fed­eral in­ves­ti­ga­tions and has been sued by nu­mer­ous cus­tomers in lit­i­ga­tion likely to evolve into class-ac­tion law­suits.

The tech­nol­ogy news site Ars Tech­nica ini­tially re­ported that hack­ers had al­tered Equifax’s credit re­port as­sis­tance page that would send users ma­li­cious soft­ware pre­tend­ing to be Adobe Flash.

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