Same-day de­liv­ery, same great news­pa­per

Maryland Independent - - Community Forum - David Fike is pres­i­dent of APG Me­dia of Ch­e­sa­peake.

It’s never fun air­ing your dirty laun­dry in public, but some­times it must be done. We must ad­mit that over the past few years it has be­come in­creas­ingly dif­fi­cult to of­fer con­sis­tent home de­liver y to sub­scribers of the Mar yland In­de­pen­dent. Many of you have con­tacted us about this prob­lem, and we thank you for your pa­tience and sup­port.

Our de­liv­ery prob­lem is di­rectly re­lated to find­ing and re­tain­ing qual­ity car­ri­ers in the mar­ket. We want to em­pha­size that this is not re­flec­tive of our en­tire car­rier force, but it does rep­re­sent a siz­able num­ber. There are nu­mer­ous news­pa­per car­ri­ers who do an ex­cel­lent job and meet or ex­ceed the de­liv­ery stan­dards we strive for in ev­ery mar­ket we serve.

Un­for­tu­nately, though, our de­liv­ery prob­lem has wors­ened in re­cent months and has fallen to a stan­dard that is no longer ac­cept­able to us.

So af­ter sig­nif­i­cant thought, we have de­cided to tran­si­tion our home de­liv­ery of the Mary­land In­de­pen­dent — 100 per­cent of it — to the ca­pa­ble hands of the U.S. Postal Ser­vice. With this tran­si­tion, you will still re­ceive your Wed­nes­day and Fri­day news­pa­pers on the same days each week, but it will now come in your mail­box in­stead. Our sis­ter pa­pers in South­ern Mary­land, The Calvert Recorder and The En­ter­prise, will be do­ing the same in their mar­kets.

A huge ben­e­fit of this change is re­li­able de­liv­ery that you can count on twice a week — and no is­sues with wet or lost news­pa­pers.

We un­der­stand that for some of you who en­joy read­ing the Mary­land In­de­pen­dent first thing in the morn­ing, this will be a sig­nif­i­cant change. We apol­o­gize in ad­vance for this in­con­ve­nience, but we hope you un­der­stand that this de­ci­sion was not ar­rived at eas­ily, and it was for the good of the prod­uct as a whole. We knew that if we did not make this change now, we could fur­ther dam­age our re­la­tion­ship with you, our read­ers. We needed to move back to con­sis­tent de­liv­ery times that you pay for and right­fully ex­pect.

If you re­ceive home de­liv­ery of the news­pa­per, but col­lect your mail at the post of­fice, we ask that you call our sub­scriber ser­vices at 301-645-8945, so that we can ver­ify your mail­ing ad­dress in our sys­tem and en­sure un­in­ter­rupted ser­vice of the Mary­land In­de­pen­dent.

This change will not af­fect our de­liv­ery to dealer lo­ca­tions such as con­ve­nience stores, gro­cery stores and other re­tail lo­ca­tions with news­stands. Those copies will still be de­liv­ered in the morn­ing, at their cur­rent times, ev­ery Wed­nes­day and Fri­day.

And of course, we will con­tinue to pro­vide the same award-win­ning cov­er­age of lo­cal news and sports on which we have al­ways prided our­selves. We will con­tinue to ag­gres­sively and ac­cu­rately cover lo­cal gov­ern­ment, schools, crime and en­vi­ron­men­tal news. We will con­tinue to chron­i­cle the lives and times of our neigh­bors in the com­mu­nity sec­tion.

Full ac­cess will also con­tinue to be avail­able on www.somd­news.com, with the full elec­tronic edi­tion of the news­pa­per avail­able first thing in the morn­ing. You can also down­load our mo­bile app at somd­news.com/news­app.

We thank all of our sub­scribers for your sup­port through­out the years, and your pa­tience and un­der­stand­ing as we make this tran­si­tion. We look for­ward to serv­ing as your home­town, com­mu­nity news­pa­per for many years to come.

If you have any ques­tions, you may con­tact me di­rectly at dfike@ches­pub.com. Also, feel free to con­tact Art Cro­foot, our pub­lisher, at acro­foot@ches­pub.com or 301-848-0175, or Rob Perry, our editor, at rperry@somd­news.com or 240-561-1622.

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