NQF manual urges patients to join battle against errors
The National Quality Forum’s latest round of updates to its Safe Practices for Better Healthcare manual will encourage more active patient and family involvement in the prevention of errors, said Helen Burstin, the NQF’s senior vice president for performance measures. The updates don’t make any extensive changes to the existing 34 safe practices, which were endorsed by the organization in 2009, but they do provide some additional implementation examples for users, Burstin said. For instance, the first safe practice calls for the creation and maintenance of a culture of safety, and one of the implementation approaches suggests using stories in lieu of statistics to convey the concept of medical errors and harm more accurately to patients. The next round of updates in 2011 will take a deeper look at the guide and will likely include more significant changes.