Re­mov­ing prej­u­dices

Modern Healthcare - - Opinions Letters -

Re: “Re­mem­ber­ing an IT hero,” IT Ev­ery­thing blog, Mod­ern­Health­, May 10: Didn’t know Mr. O’Neill, but I ad­mire the work that has come out of his creativ­ity and stamina.

Eight years ago at the Ra­di­o­log­i­cal So­ci­ety of North Amer­ica show, the U.S. Vet­er­ans Af­fairs Depart­ment had a tech­nol­ogy demon­stra­tion that ex­plained the VA’s ap­proach to im­age stor­ing and re­trieval and ev­ery­thing around it. I thought it was in­no­va­tive, thor­ough and easy to use—when I asked how they had de­vel­oped their in-house sys­tem, they ex­plained that they first looked at how and who made er­rors. I was in­stantly sold, not only be­cause U.S. and in­ter­na­tional stan­dards re­quire that we do risk anal­y­sis first, but also be­cause it is the quick­est way to a safe, ef­fec­tive (and saleable) prod­uct.

I was em­bar­rassed that my prej­u­dices about tech­nol­ogy from a gov­ern­ment agency could be trashed like that but happy to find out that a strong, de­ter­mined un­der­pin­ning in great tech­nol­ogy from Mr. O’Neill helped to make it hap­pen. That I al­ways be­lieve in.

Tom Mariner Carestream Health

Bay­port, N.Y.

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