An­other kind of heal­ing

Modern Healthcare - - OPINIONS LETTERS -

Re: “Qual­ity co­nun­drum,” (Commentary, Oct. 10, p. 26): Pro­fes­sor Ir­win Press makes some valu­able points in de­fense of pa­tient sat­is­fac­tion as a qual­ity in­di­ca­tor. There is no ar­gu­ment about whether ev­ery­one ought to be held to best prac­tices in clin­i­cal care. That said, many of us have seen pa­tients whose dis­eases are cured but who leave the health­care sys­tem so dis­sat­is­fied that they hes­i­tate to in­ter­act with the sys­tem the next time they re­ally need to and/or leave with ac­tual so­cial, emo­tional or spir­i­tual wounds that neg­a­tively im­pact their qual­ity of life. Just

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