Your article, “Pushing the limit,” (April 30, p. 6) incorrectly described Passport as a billing company. Passport is a technology company, delivering integrated software solutions to hospitals and health systems for revenue cycle management.
The services we provide to more than 2,000 hospitals in the U.S. are different from the services a billing company provides, and it’s important to note the distinction.
It’s also important for healthcare providers to make responsible and appropriate patient collections part of the strategy for achieving fiscal responsibility so they can focus on the core mission of patient care.
Out-of-pocket healthcare expenses have risen exponentially in the past several years and now account for a larger percentage of overall hospital receivables, and it is well-documented that if patient payments are not collected in advance they are typically never collected at all.
Bad debt from unnecessary uncompensated care (not charity care) threatens the financial stability of many hospitals and impacts their ability to effectively serve their communities.
Estimation and responsible collection of upfront patient payments must be a part of the effort to reduce the overall costs that cripple our healthcare system.
We do appreciate the opportunity to be included in the article and to be part of the dialogue and also appreciate your leadership in bringing attention to this important issue.
It should be an ongoing discussion in this publication, in board rooms and with patients everywhere. Scott Mackenzie
CEO Passport Health Communications