In­cor­rect de­scrip­tion

Modern Healthcare - - OPINIONS LETTERS -

Your ar­ti­cle, “Push­ing the limit,” (April 30, p. 6) in­cor­rectly de­scribed Pass­port as a billing com­pany. Pass­port is a tech­nol­ogy com­pany, de­liv­er­ing in­te­grated soft­ware so­lu­tions to hos­pi­tals and health sys­tems for rev­enue cy­cle man­age­ment.

The ser­vices we pro­vide to more than 2,000 hos­pi­tals in the U.S. are dif­fer­ent from the ser­vices a billing com­pany pro­vides, and it’s im­por­tant to note the dis­tinc­tion.

It’s also im­por­tant for health­care providers to make re­spon­si­ble and ap­pro­pri­ate pa­tient col­lec­tions part of the strat­egy for achiev­ing fis­cal re­spon­si­bil­ity so they can fo­cus on the core mis­sion of pa­tient care.

Out-of-pocket health­care ex­penses have risen ex­po­nen­tially in the past sev­eral years and now ac­count for a larger per­cent­age of over­all hospi­tal re­ceiv­ables, and it is well-doc­u­mented that if pa­tient pay­ments are not col­lected in ad­vance they are typ­i­cally never col­lected at all.

Bad debt from un­nec­es­sary un­com­pen­sated care (not char­ity care) threat­ens the fi­nan­cial sta­bil­ity of many hos­pi­tals and im­pacts their abil­ity to ef­fec­tively serve their com­mu­ni­ties.

Es­ti­ma­tion and re­spon­si­ble col­lec­tion of up­front pa­tient pay­ments must be a part of the ef­fort to re­duce the over­all costs that crip­ple our health­care sys­tem.

We do ap­pre­ci­ate the op­por­tu­nity to be in­cluded in the ar­ti­cle and to be part of the di­a­logue and also ap­pre­ci­ate your lead­er­ship in bring­ing at­ten­tion to this im­por­tant is­sue.

It should be an on­go­ing dis­cus­sion in this pub­li­ca­tion, in board rooms and with pa­tients ev­ery­where. Scott Macken­zie

CEO Pass­port Health Com­mu­ni­ca­tions

Franklin, Tenn.

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