New Joint Com­mis­sion Stan­dards Em­pha­size the Im­por­tance of Pa­tient-cen­tered Com­mu­ni­ca­tion

Modern Healthcare - - THE WEEK IN HEALTHCARE -

There’s noth­ing new about pa­tient-cen­tered com­mu­ni­ca­tion. What’s new is the re­al­iza­tion that we don’t al­ways de­liver it. Com­mu­ni­ca­tion is a ma­jor fac­tor in read­mis­sion rates, the qual­ity of tran­si­tions, and con­ti­nu­ity of care. This re­al­iza­tion has led to in­creased at­ten­tion to the im­por­tance of com­mu­ni­ca­tion and how to en­sure that pa­tients get the in­for­ma­tion they need to be full part­ners in their care. The at­ten­tion comes at a crit­i­cal time: with an ev­er­more com­plex health­care sys­tem of­fer­ing a wide ar­ray of so­phis­ti­cated treat­ment op­tions to an in­creas­ingly di­verse pa­tient pop­u­la­tion, to­day’s health­care en­vi­ron­ment makes pa­tient ed­u­ca­tion and com­mu­ni­ca­tion si­mul­ta­ne­ously more im­por­tant and more dif­fi­cult than ever. Now, new Joint Com­mis­sion stan­dards have been de­signed to im­prove the safety and qual­ity of care for all pa­tients and to in­spire hos­pi­tals to adopt prac­tices pro­mot­ing bet­ter com­mu­ni­ca­tion and pa­tient en­gage­ment – with even more com­ing. The im­proved com­mu­ni­ca­tion the stan­dards at­tempt to achieve should take place through­out the con­tin­uum of hospi­tal care, but it is es­pe­cially im­por­tant at three crit­i­cal junc­tures: ad­mis­sion, treat­ment, and dis­charge. In this new White Pa­per from Krames Stay­well, you’ll learn more about the stan­dards, the chal­lenges they present, and how to over­come them, with feed­back from var­i­ous care­givers, pa­tient ed­u­ca­tion ex­perts, and the Joint Com­mis­sion them­selves. You’ll learn about the need for learn­ing as­sess­ment, and what your peers are do­ing to achieve this. You’ll also learn about ways other or­ga­ni­za­tions are meet­ing the stan­dards, best prac­tices for cre­at­ing ef­fec­tive teach­ing aids, and how to train your staff on bet­ter com­mu­ni­ca­tion prac­tices.

Com­mu­ni­ca­tion is a ma­jor fac­tor in read­mis­sion rates, the qual­ity of tran­si­tions, and con­ti­nu­ity of care.

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