New Joint Commission Standards Emphasize the Importance of Patient-centered Communication
There’s nothing new about patient-centered communication. What’s new is the realization that we don’t always deliver it. Communication is a major factor in readmission rates, the quality of transitions, and continuity of care. This realization has led to increased attention to the importance of communication and how to ensure that patients get the information they need to be full partners in their care. The attention comes at a critical time: with an evermore complex healthcare system offering a wide array of sophisticated treatment options to an increasingly diverse patient population, today’s healthcare environment makes patient education and communication simultaneously more important and more difficult than ever. Now, new Joint Commission standards have been designed to improve the safety and quality of care for all patients and to inspire hospitals to adopt practices promoting better communication and patient engagement – with even more coming. The improved communication the standards attempt to achieve should take place throughout the continuum of hospital care, but it is especially important at three critical junctures: admission, treatment, and discharge. In this new White Paper from Krames Staywell, you’ll learn more about the standards, the challenges they present, and how to overcome them, with feedback from various caregivers, patient education experts, and the Joint Commission themselves. You’ll learn about the need for learning assessment, and what your peers are doing to achieve this. You’ll also learn about ways other organizations are meeting the standards, best practices for creating effective teaching aids, and how to train your staff on better communication practices.
Communication is a major factor in readmission rates, the quality of transitions, and continuity of care.