Breakthrough Strategies that Reimagine your Patient Experience
Improving the patient experience is a key strategy health care organizations across the nation are focused on – not only because of Value-based Purchasing (VBP), but because it’s the right thing to do. Critical success factors begin with how you select, develop and retain your best employees. Health care organizations that implement a talent-based strategy improve talent acquisition, quality of care and also realize substantial short-term and sustainable cost savings. In fact, by applying their science to the selection process Talent Plus’ clients,
Imagining a New Kind of Health Care
Detroit-based Henry Ford Health System, 2011 Malcolm Baldrige National Quality Award Winner, changed the face of health care by building a hospital designed for well-being, clinical excellence, and community education. Henry Ford West Bloomfield Hospital’s president and CEO, Gerard van Grinsven, charged Talent Plus, Inc. to assist in the creation of one of the most engaged workforces through the selection and development of some of the most highly talented people – taking “health and healing beyond the boundaries of imagination.” Today, Henry Ford West Bloomfield Hospital sees patient satisfaction scores in the 99th percentile, compared to other Michigan hospitals, as well as reduced patient harm and mortality rates, lower readmissions, decreased length-of-stay and some of the highest employee engagement scores in the industry. Download the entire executive brief to learn how prestigious organizations like Henry Ford West Bloomfield Hospital, UCLA Health System, Bon Secours Health System and Cancer Treatment Centers of America have partnered with Talent Plus, Inc. and improved their HCAHPS scores by 2X the national average - transforming their organizations and creating a Talent-based Culturesm.
“We have said we are going to challenge the entire industry through cutting-edge innovation. We decided we would not hire just anyone, but that we would select people foremost for their talents, and of course that created a natural partnership with Talent Plus.”
Gerard van Grinsven, President and CEO, Henry Ford West Bloomfield Hospital