Break­through Strate­gies that Reimag­ine your Pa­tient Ex­pe­ri­ence

Modern Healthcare - - THE WEEK IN HEALTHCARE -

Im­prov­ing the pa­tient ex­pe­ri­ence is a key strat­egy health care or­ga­ni­za­tions across the na­tion are fo­cused on – not only be­cause of Value-based Pur­chas­ing (VBP), but be­cause it’s the right thing to do. Crit­i­cal suc­cess fac­tors be­gin with how you se­lect, de­velop and re­tain your best em­ploy­ees. Health care or­ga­ni­za­tions that im­ple­ment a tal­ent-based strat­egy im­prove tal­ent ac­qui­si­tion, qual­ity of care and also re­al­ize sub­stan­tial short-term and sus­tain­able cost sav­ings. In fact, by ap­ply­ing their sci­ence to the se­lec­tion process Tal­ent Plus’ clients,

Imag­in­ing a New Kind of Health Care

Detroit-based Henry Ford Health Sys­tem, 2011 Mal­colm Baldrige Na­tional Qual­ity Award Win­ner, changed the face of health care by build­ing a hospi­tal de­signed for well-be­ing, clin­i­cal ex­cel­lence, and com­mu­nity ed­u­ca­tion. Henry Ford West Bloom­field Hospi­tal’s pres­i­dent and CEO, Ger­ard van Grinsven, charged Tal­ent Plus, Inc. to as­sist in the cre­ation of one of the most en­gaged work­forces through the se­lec­tion and de­vel­op­ment of some of the most highly tal­ented peo­ple – tak­ing “health and heal­ing be­yond the boundaries of imag­i­na­tion.” To­day, Henry Ford West Bloom­field Hospi­tal sees pa­tient sat­is­fac­tion scores in the 99th per­centile, com­pared to other Michi­gan hos­pi­tals, as well as re­duced pa­tient harm and mor­tal­ity rates, lower read­mis­sions, de­creased length-of-stay and some of the high­est em­ployee en­gage­ment scores in the in­dus­try. Down­load the en­tire ex­ec­u­tive brief to learn how pres­ti­gious or­ga­ni­za­tions like Henry Ford West Bloom­field Hospi­tal, UCLA Health Sys­tem, Bon Se­cours Health Sys­tem and Can­cer Treat­ment Cen­ters of Amer­ica have part­nered with Tal­ent Plus, Inc. and im­proved their HCAHPS scores by 2X the na­tional av­er­age - trans­form­ing their or­ga­ni­za­tions and cre­at­ing a Tal­ent-based Cul­turesm.

“We have said we are go­ing to chal­lenge the en­tire in­dus­try through cut­ting-edge in­no­va­tion. We de­cided we would not hire just any­one, but that we would se­lect peo­ple fore­most for their tal­ents, and of course that cre­ated a nat­u­ral part­ner­ship with Tal­ent Plus.”

Ger­ard van Grinsven, Pres­i­dent and CEO, Henry Ford West Bloom­field Hospi­tal

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