Pa­tient-friendly apps needed

Modern Healthcare - - OPINIONS LETTERS -

Re­gard­ing “Power to the pa­tients” (IT Ev­ery­thing blog, Aug. 10), in ad­di­tion to up­load­ing data to an elec­tronic health record, pa­tients want to be able to down­load data from an EHR so they can share lab­o­ra­tory re­sults and med­i­cal imag­ing stud­ies or other data with physi­cians and spe­cial­ists of their choice. Health­care providers shouldn’t miss the abil­ity to woo pa­tients by em­pow­er­ing them to ac­cess their own health record.

As with all apps, an in­tu­itive work­flow is es­sen­tial to win­ning pa­tient loy­alty. Just think of how many apps you have unin­stalled be­cause they weren’t easy to use. Data pri­vacy and se­cu­rity also must be guar­an­teed.

Health­care providers should be look­ing for tech­nol­ogy that de­liv­ers in­te­grated pa­tient ac­cess to fi­nan­cial and health records. This makes it easy for pa­tients to up­date de­mo­graph­ics, view bills and share lab­o­ra­tory re­ports and med­i­cal imag­ing stud­ies with other physi­cians. In­creas­ingly, pa­tients want to play a role in manag­ing their own health­care. And that re­quires safe and easy elec­tronic ac­cess to their med­i­cal records.

Cris­tine Kao Care­stream Health

Rochester, N.Y.

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