Patient-friendly apps needed
Regarding “Power to the patients” (IT Everything blog, Aug. 10), in addition to uploading data to an electronic health record, patients want to be able to download data from an EHR so they can share laboratory results and medical imaging studies or other data with physicians and specialists of their choice. Healthcare providers shouldn’t miss the ability to woo patients by empowering them to access their own health record.
As with all apps, an intuitive workflow is essential to winning patient loyalty. Just think of how many apps you have uninstalled because they weren’t easy to use. Data privacy and security also must be guaranteed.
Healthcare providers should be looking for technology that delivers integrated patient access to financial and health records. This makes it easy for patients to update demographics, view bills and share laboratory reports and medical imaging studies with other physicians. Increasingly, patients want to play a role in managing their own healthcare. And that requires safe and easy electronic access to their medical records.
Cristine Kao Carestream Health