14 | NAV­I­CURE

Modern Healthcare - - HEALTHCARE’S HOTTEST -

WHAT IT DOES:

An In­ter­net-based med­i­cal claims clear­ing­house that helps make ac­counts re­ceiv­able man­age­ment sim­pler and more prof­itable for physi­cians’ prac­tices. HOW IT GREW:

Nav­i­cure’s “three-ring pol­icy,” a guar­an­tee that all calls will be an­swered within three rings, is an ex­am­ple of the com­mit­ment to cus­tomer ser­vice that of­fi­cials say has driven the com­pany’s growth.

That kind of cus­tomer ser­vice and a com­mit­ment to tech­nol­ogy po­si­tioned Nav­i­cure to take ad­van­tage of the in­dus­try­wide trend of providers con­sid­er­ing bet­ter ways to bill to max­i­mize rev­enue, of­fi­cials say. For the 28,000 providers who have turned to Nav­i­cure, the com­pany’s ac­counts re­ceiv­able man­age­ment ser­vices au­to­mate pro­cesses for re­ceiv­ables, in­clud­ing re­im­burse­ment, pa­tient el­i­gi­bil­ity ver­i­fi­ca­tion and de­nied claims man­age­ment. Through these ef­forts, Nav­i­cure works to im­prove claims re­im­burse­ment and re­duce costs and em­ployee turnover by in­creas­ing staff pro­duc­tiv­ity and sat­is­fac­tion.

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