14 | NAVICURE
WHAT IT DOES:
An Internet-based medical claims clearinghouse that helps make accounts receivable management simpler and more profitable for physicians’ practices. HOW IT GREW:
Navicure’s “three-ring policy,” a guarantee that all calls will be answered within three rings, is an example of the commitment to customer service that officials say has driven the company’s growth.
That kind of customer service and a commitment to technology positioned Navicure to take advantage of the industrywide trend of providers considering better ways to bill to maximize revenue, officials say. For the 28,000 providers who have turned to Navicure, the company’s accounts receivable management services automate processes for receivables, including reimbursement, patient eligibility verification and denied claims management. Through these efforts, Navicure works to improve claims reimbursement and reduce costs and employee turnover by increasing staff productivity and satisfaction.