Shirley Weis, for­mer chief ad­min­is­tra­tive of­fi­cer and vice pres­i­dent of the Mayo Clinic

Modern Healthcare - - THE WEEK IN HEALTHCARE -

Mod­ern Health­care: How is the Mayo Clinic work­ing to push the en­ve­lope on the qual­ity front?

Weis: Qual­ity has to be the first and fore­most part of our at­ten­tion for ev­ery health­care or­ga­ni­za­tion. For Mayo, we’re like ev­ery­one else in terms of al­ways try­ing to be bet­ter. We are at the top by most stan­dards but con­tin­u­ing to al­ways do bet­ter. We have put in place a Qual­ity Acad­emy, and so over three-quar­ters of our em­ploy­ees now have been through the Qual­ity Acad­emy, which helps us to learn how to make process im­prove­ments, un­der­stand­ing how to com­mu­ni­cate bet­ter be­cause we un­der­stand that most mis­takes in health­care are re­lated to com­mu­ni­ca­tions. So tak­ing away those bar­ri­ers be­tween hand-offs, mak­ing sure that we are very much open to bring­ing for­ward is­sues is part of the suc­cess that we have re­ally en­joyed. Any­time there’s any mis­take, any­time there’s any­one who’s harmed, then we feel that we have not been suc­cess­ful. And I think a goal for all of us is re­ally ap­proach­ing zero, get­ting to the point where there’s no safety is­sues and that ev­ery­one has the best care pos­si­ble.

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