Shirley Weis, former chief administrative officer and vice president of the Mayo Clinic
Modern Healthcare: How is the Mayo Clinic working to push the envelope on the quality front?
Weis: Quality has to be the first and foremost part of our attention for every healthcare organization. For Mayo, we’re like everyone else in terms of always trying to be better. We are at the top by most standards but continuing to always do better. We have put in place a Quality Academy, and so over three-quarters of our employees now have been through the Quality Academy, which helps us to learn how to make process improvements, understanding how to communicate better because we understand that most mistakes in healthcare are related to communications. So taking away those barriers between hand-offs, making sure that we are very much open to bringing forward issues is part of the success that we have really enjoyed. Anytime there’s any mistake, anytime there’s anyone who’s harmed, then we feel that we have not been successful. And I think a goal for all of us is really approaching zero, getting to the point where there’s no safety issues and that everyone has the best care possible.