Sto­ries show that qual­ity is ev­ery­one’s busi­ness

Modern Healthcare - - COMMENT -

Re­gard­ing the story “Tru­ven re­scinds Calif. hospi­tal’s 100 Top Hos­pi­tals recog­ni­tion” (Mod­ern­Health­care.com, Feb. 26), this is an in­di­ca­tion that at­ten­tion is be­gin­ning to fo­cus on qual­ity and hold­ing or­ga­ni­za­tions ac­count­able. We’ll be see­ing much more of this and must know that qual­ity is ev­ery­body’s busi­ness. Think about trans­parency and other re­cent ac­tions, such as Bay­lor’s de­ci­sion not to ac­cept the Baldrige Na­tional Qual­ity Award for one of its hos­pi­tals, for ex­am­ple.

Marty Di­a­mond Prin­ci­pal and co-founder ZIA Health­care Con­sul­tants San Fran­cisco

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