Shippy joins Me­mo­rial Her­mann as sys­tem’s chief qual­ity of­fi­cer

Modern Healthcare - - NEWS MAKERS -


Dr. An­gela Shippy, 46

New role:

Chief qual­ity of­fi­cer at Me­mo­rial Her­mann Health Sys­tem in Hous­ton, a po­si­tion that had been va­cant. Me­mo­rial Her­mann op­er­ates eight hos­pi­tals as well as the Me­mo­rial Her­mann Physi­cian Net­work. Its Me­mo­rial Her­man­nTexas Med­i­cal Cen­ter is the pri­mary teach­ing hospi­tal for the UT Health Med­i­cal School. Shippy be­gan her new du­ties March 3. Pre­vi­ous po­si­tions:

She was the first chief med­i­cal of­fi­cer for HCA’s Gulf Coast di­vi­sion, based in Hous­ton; hos­pi­tal­ist, med­i­cal di­rec­tor and then VP of med­i­cal af­fairs for St. Luke’s Epis­co­pal Hospi­tal in the Texas Med­i­cal Cen­ter, Hous­ton.

Top pri­or­i­ties:

“With the fo­cus on re­ally mov­ing to be­come a high­re­li­a­bil­ity or­ga­ni­za­tion, it’s im­por­tant for the sys­tem to fill this role in or­der to go to the next level. I’m mak­ing sure we have ev­i­dence-based pro­cesses in place and en­sur­ing qual­ity of care is con­sis­tent and with­out vari­a­tion.”

Big­gest chal­lenge:

“There are now def­i­ni­tions of what qual­ity is, and physi­cians are be­ing mea­sured and held ac­count­able for them. The chal­lenge is mak­ing sure ev­ery­one un­der­stands the def­i­ni­tion of what good qual­ity is and that is the care that is de­liv­ered. In the sim­plest terms, qual­ity is pro­vid­ing the best ev­i­dence­based care ev­ery day for ev­ery pa­tient while avoid­ing any pos­si­ble er­ror. That’s the bot­tom line.”

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