Many hospi­tal ex­ecs un­happy with their EHR sys­tems

Modern Healthcare - - THE WEEK AHEAD - —Jaimy Lee

Thirty per­cent of hospi­tal ex­ec­u­tives are dis­sat­is­fied with their cur­rent elec­tronic health-record sys­tems, ac­cord­ing to a new sur­vey be­ing re­leased by Pre­mier this week. Of­fi­cials at small and ru­ral hos­pi­tals were the most crit­i­cal, with 69% of small-hospi­tal ex­ec­u­tives reporting dis­sat­is­fac­tion. An­other 11% of the 127 ex­ec­u­tives from 112 hos­pi­tals who were sur­veyed said they were in­dif­fer­ent to the sys­tems their hospi­tal or health sys­tem had in place.

It’s not sur­pris­ing that ex­ec­u­tives feel this way, said Keith Figli­oli, se­nior vice pres­i­dent of health­care in­for­mat­ics of Pre­mier, a Char­lotte, N.C.-based pub­licly traded com­pany that pro­vides sup­ply-chain ser­vices and data and an­a­lyt­ics tools to health­care providers. “We’re be­com­ing more and more de­pen­dent on these sys­tems,” he said. User ex­pe­ri­ence re­mains a pri­mary chal­lenge for many sys­tems and is the No. 1 cause for dis­sat­is­fac­tion, Figli­oli said.

Spend­ing on clin­i­cal health­care in­for­ma­tion tech­nol­ogy is ex­pected to rise over the next year, ac­count­ing for at least a quar­ter of a hospi­tal’s cap­i­tal budget. Top in­vest­ments are likely to in­clude EHRs, ad­vanced data-an­a­lyt­ics sys­tems and telecom­mu­ni­ca­tions, the sur­vey found. As hospi­tal spend­ing on health IT in­creases, that also raises more ques­tions about op­ti­miza­tion.

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