“ONE BAD RATING among many for the same provider doesn’t necessarily leap out. But, if a hospital is bad across several categories of care and across several report cards, then you’re getting a signal.” Carol Cronin, Executive director of the Informed Patient Institute
“IF A RATING PROGRAM isn’t willing to make its methodology completely transparent, then no one should use them.” Dr. Ashish Jha, professor of health policy at the Harvard School of Public Health
“ORGANIZATIONS WITH unexpectedly low scores, those whose immediate competitor did really well, and those that brand themselves as being leaders in quality and safety, may want to pay more attention to the lists.” Alicia Daugherty, practice manager of research and insights at the Advisory Board Co.
“I ADVISE HOSPITALS that receive mixed ratings to pay attention to this data; don't disregard it. These are issues hospitals executives need to own.” Dr. Bill Bithoney, managing director within BDO’s national healthcare advisory practice