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“ONE BAD RAT­ING among many for the same provider doesn’t nec­es­sar­ily leap out. But, if a hospi­tal is bad across sev­eral cat­e­gories of care and across sev­eral re­port cards, then you’re get­ting a sig­nal.” Carol Cronin, Ex­ec­u­tive di­rec­tor of the In­formed Pa­tient In­sti­tute

“IF A RAT­ING PRO­GRAM isn’t will­ing to make its method­ol­ogy com­pletely trans­par­ent, then no one should use them.” Dr. Ashish Jha, pro­fes­sor of health pol­icy at the Har­vard School of Pub­lic Health

“OR­GA­NI­ZA­TIONS WITH un­ex­pect­edly low scores, those whose im­me­di­ate com­peti­tor did re­ally well, and those that brand them­selves as be­ing lead­ers in qual­ity and safety, may want to pay more at­ten­tion to the lists.” Ali­cia Daugh­erty, prac­tice man­ager of re­search and in­sights at the Ad­vi­sory Board Co.

“I AD­VISE HOS­PI­TALS that re­ceive mixed rat­ings to pay at­ten­tion to this data; don't dis­re­gard it. These are is­sues hos­pi­tals ex­ec­u­tives need to own.” Dr. Bill Bithoney, man­ag­ing di­rec­tor within BDO’s na­tional health­care ad­vi­sory prac­tice

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